Antivirus and Antispyware definitions are upto date but showing Out of date in the SEP client
Updated: 21 May 2010 | 27 comments
This issue has been solved. See solution.
Hi all,
I have SEPM 11.0.4014.26 installed. Whenever i install clients, in some the antivirus and antispyware definition shows out of date, even they are up to date. I am not getting how this thing is showing, as in my server all of the client machines are up to date. Any help would be highly appreciated.
Thanks and regards
Sapta
Discussion Filed Under:
Comments
It's normal with clean
It's normal with clean installation.
Upon installation client defs are old but they are very quickly updated from the server / LU.
That's why you have notification on the client that goes away pretty quick.
If you want you can play with VDefHub.zip and create an install package with latest definitions but I don't think it's worth the hassle (instructions are on this forums).
Re
Hi Sapta,
I think this two URL will help to resolve your issue.
http://service1.symantec.com/support/ent-security....
http://service1.symantec.com/support/ent-security....
Regards, M.R
Hi pbogu,
Hi pbogu,
i got your idea but the warning message keeps on showing, for example i have installed SEP client on one machine on 18th, today the virus definitions are showing 19th but still the warning message is showing
Hi mansoor,
Hi mansoor,
The second link is not working, and regarding the first link if i uncheck the display notification area icon, will all the notification display wont show?
Visit
Visit this
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/0553326d09e814e288257451007cc97b?OpenDocument
Regards'
Ajit Jha
Technical Consultant
STS
Hi mansoor,
Hi mansoor,
i have tried what you have suggested, but it has only removed the sep icon from the notification area, when i open the SEP from the programs the same warning is showing till now....
can somebody help me with this
can somebody help me with this as i am still getting the warning message, but the definitions are getting updated as usual.. i need a solution very badly...
u can manually download
u can manually download rapidrelease & install it.
i have already updated
i have already updated the rapidrelease manually, but still it is showing, and one more thing this is showing in only one of my group.
changing the notifying date
changing the notifying date of warnning tab minimum 14days.
that will not help
that will not help me solve the problem..
RE
Is the issue for Virus or System Date & Timing.
Regards
Vicky
i dont think that this issue is
i dont think that this issue is reagrding virus or system date time, as i have checked both of the optins thoroughly. even the time is also not synchronised with internet time..
Re
sapta,
Have try out the RxdefSEP?
In how many clients are showing the same?
Regards, M.R
I install norton in date
I install norton in date 14/06/2009.Now i have a problem.I see in Norton 360 these words YOUR VIRUS & SPYWARE DEFINITIONS ARE NOT UP-TO-DATE.YOUR PC MAY BE AT RISK OF INFECTION.Please tell me what can i do.I am waiting to write me soon.
i didnt tried that one,
i didnt tried that one mansoor, will try it definitely and get back to you and regarding the number of clients it is showin in only one group, and not all clients also only 5 clients it is showing, all of them having OS Win2k3 enterprise..
Re
Sapta,
Try with newest version of Rx4DefsSEP_1.3.exe.
Regards, M.R
ok will check with it
ok will check with it and get back to you
hi mansoor,
hi mansoor,
done that but still the same problem persists.. any more suggestions?
I am having same kind of
I am having same kind of problem with 11.0.4000.2295. Clients are installed some time ago but now and then some client decides that its definitions are out-of-date. But if you open "Endpoint Protection" on client machine then it shows that definitions date is current date or yesterday(warning period is 5 days). Client reinstall helps but it's bothersome and I quite can't get the reason, why it thinks that definitions are out-of-date when they aren't.
@ sapta Try this. I want you
@ sapta
Try this. I want you to check a registry value for me. We are only checking the value but if you feel more comfortable I always suggest to people that they backup the registry before navigating through it in case any changes are made by accident. Ok so check this value for me:
Navigate to (on the client):
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\General
Then Check :
DisplayOutdatedMessage. If the value of that is zero you should change it to one and see if that takes care of your problem. Again back up the registry first.
@Markko Meriniit
You can check this too although I would look through the two links that were posted earlier in this forum first.
Cheers,
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
@ sapta : did Grant_Hall
@ sapta : did Grant_Hall resove the issue througth regedit?
thanks..
Nel Ramos
Hi Nel
Are you having this same issue? Actually after reading this again I don't think my solution helped. I misread part of his question. Regardless I would like to help with what problem you have. You should start by telling us exactly what is going on, what error message, what version you have, whether you clients are 32 or 64 bit ect. All of the normal questions. In fact it might be easier even to make a new post and just provide a link to reference this one. Thanks
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
Hi grant,
Hi grant,
Firstly sorry for giving so late reply, i have tried your suggestion, but it did not help me with the issue, for testing purpose i uninstalled one client in the grouip and then again installed it with the same installation package. It is working. Tell me should io have to do this for all the clients in the group? I first thought that the package might be corrupted, but later after installing again with the same package the message is not coming, i m pretty much confused with this.
No Nel,
No Nel,
the problem did not resolve with the change in registry, i tried with one client, uninstalled SEP from that and again installed it with the same packege, it got solved. But my question is then should i have to do this for all the clients in the group? are you having the same problem? if yes is your issue resolved? Sorry for being late to reply.
Hi Grant_Hall, Yes we do have
Hi Grant_Hall,
Yes we do have encountered the same issues...
I was wondering if we already have a fix to this so that we could make an option other than just re-imaging the PC again...
thanks...
Hi Sapta,
Yes, we resolve it the hard way...
re-imaging the PC again... reinstaling SEP...
Hope there is a better way...
I shall be reading this link for updates...
Thanks...
Nel Ramos
I figured out what was happening for me...
I had the same issue. 360 was saying the definitions were out of date even though they were only an hour old. Really simple solution: make sure your system clock isn't set ahead. Somehow mine got set a month ahead, and I never pay attention to the date (just the time.)
Fixed the date and it's working fine now.
Would you like to reply?
Login or Register to post your comment.