Endpoint Protection

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  • 1.  Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 06, 2011 08:09 PM

    Each hour I see the following errors appear in the scm_system.tmp log file.

    2011-03-06 09:20:09,Warning,Site: <SITE NAME>,Server: <SERVER NAME>,Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs failed to update.
    2011-03-06 09:20:10,Warning,Site: <SITE NAME>,Server: <SERVER NAME>,Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs failed to update.

    The SEPM and SEP client show current definitions in use.

    This is part of a replicated 2 x site environment and the other site does not demonstrate this error.

    Server is running SEP 11.06a on Windows 2008 R2 with a dedicated SQL 2008 database.

    Any ideas/help would be appreciated.



  • 2.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 06, 2011 09:05 PM

    check this discussion and follow Ryan suggestion and update using jdb

    https://www-secure.symantec.com/connect/forums/endpoint-protection-live-update-not-updating-win32-definitons-win64-date



  • 3.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 06, 2011 09:18 PM

    Thanks Rafeeq I am giving it a go now.  I think I have tried it already, but will try again.

    Will update with results.



  • 4.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 06, 2011 09:49 PM

    No change in behaviour has occurred.  Still open for suggestions.



  • 5.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.
    Best Answer

    Posted Mar 06, 2011 09:55 PM

    can you clear the corrupt defs and then update using the jdb or liveupdate

    https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm



  • 6.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Broadcom Employee
    Posted Mar 06, 2011 10:59 PM

    Run the SEP Support tool to know if the definitions are corrupted.



  • 7.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 06, 2011 11:38 PM

    Thanks for the assists.

    I have followed the second article now.  Will verify success/failure tomorrow.



  • 8.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 07, 2011 05:50 PM

    A win of sorts.  The Win64 issues are no longer present.  The Win32's are.

    Looking further into this.



  • 9.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 07, 2011 06:13 PM

    I think I have it sorted.  Will give it a few hours to wind through before resolving.  It looks very promising though.

    Thanks Rafeeq and Pete.



  • 10.  RE: Antivirus and antispyware definitions Win32/Win64 11.0 MicroDefsB.CurDefs failed to update.

    Posted Mar 07, 2011 08:14 PM

    The issue has now resolved.

    There is a need to also clear out the "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1CD85198-26C6-4bac-8C72-5D34B025DE35}" folder of the same content in the article Rafeeq mentioned above (https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm).

    Thanks again guys for the assistance, this is another one eliminated off of my to-do list now :-)