Antivirus and Antispyware Protection definitions are out of date.

This issue has been solved. See solution.
arrow_203's picture

I have a single managed SEP client which is not updating its definitions.  The SEP console on the client in question shows the large yellow Fix button.  Clicking this button will kick off a LiveUpdate (according to the System event log).  The LiveUpdate log also shows a successful completion of LiveUpdate.  However, the error message remains.

I've tried clearing the LiveUpdate cache to no avail.  I'm not sure what else I can do.

Anyone got any advice?

Thanks,

imagebrowser image

arrow_203's picture

Hmm, Sorry for the broken

Hmm,

Sorry for the broken image.  Let me know if you think it's essential that I repost it.

Thanks,

Mike
Network Analyst

"Any sufficiently advanced technology is indistinguishable from magic!"

Vikram Kumar-SAV to SEP's picture

Corrupt definition

Solution

 it can be due to corrupt definitions on this client
Stop SMC server  (smc -stop)
Delete The dated folders abd temp folders in progra files\Common files\Virusdefs
doc 7 set..\all users\app. data\syamntec\liveupdate\downloads
Delete all the contents of the download folder.

Download and update this client using Rapid Release then it should retrive the deifintions automatically.
ftp://ftp.symantec.com/AVDEFS/symantec_antivirus_c...

and download
symrapidreleasedefsi32.exe


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arrow_203's picture

That worked!  Thank you!

That worked!  Thank you!

Mike
Network Analyst

"Any sufficiently advanced technology is indistinguishable from magic!"