Antivirus and Antispyware Virus Definitions Not Up-To-Date
Created: 02 Nov 2010 | 5 comments
Hello,
When running"Update Content" from the Enpoint Manager Console for one computer, and I check Command Status, it shows up as 0% under completion status. All other computers get updates except this one.
On that computer, when I open Symantec Endpoint Protection, the "Fix" button shows up stating Antivirus and Antispyware Protection definitions are out of date. When I click on the Fix button it says: Symantec Endpoint Protection has requested new definitions from the management server. This problem will disappear after the server responds and the update is complete.
How do I resolve this issue?
Thank you,
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Go to
Go to http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce and run
Client installations on Windows Platforms (32-bit)
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
hi do you have a IE9 beta
hi
do you have a IE9 beta installed on this workstation
also if there is enough free space for definition update
is it connected successfully to SEPM (Help and Support -> troubleshooting)
I had the issue yesterday as
I had the issue yesterday as well. It looks like that either the Sylink.xml File is some kind of corrupt, or, as Prachand proposed, installing a RR Def file should solve it as well.
Try this - Deleted the
Try this -
Deleted the damaged virus defs, by following this KB:
http://www.symantec.com/business/support/index?pag...
Stop the SMC service (smc -stop) from the command prompt in the SEP directory, restart the SMC service (smc -start). Make sure you have the green dot. In the SEPM, issue the update command again. See if your client updates.
I have seen this on a couple of my clients, it usually amounts to damaged virus defs. For some odd reason the revisions aren't deleting like they should. There should be three revisions, but I find six or seven revision directories.
Hope that helps!
Has this machine ever wroked?
Has SEP ever worked on this machine or is it a new install of SEP?
Is the machine ghosted/cloned from another machine?
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