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Antivirus inventory not getting

Created: 07 Dec 2012 | 5 comments

Hi

We just installed ITMS 7.5 SP2 and installed altiris agent on 10 test clients.

We run full inventory on test system but we not getting antivirus inventory it showing blank in report.

All the clients having symantec endpoint protection antivirus installed and also installed SEPIC.

Comments 5 CommentsJump to latest comment

Andrew Bosch's picture

Go to Manage->Jobs and Tasks.  Then, under Tasks->Jobs and Tasks->System Jobs and Tasks->Symantec Endpoint Protection Managment you will see an Antivirus Inventory task.  Schedule that to run and you should get what you're looking for.

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Sr. Principal SQA Engineer
Symantec

andykn101's picture

Invenotry of AntiVirus is not selected in the Default Inventory Policies, if you enable those without editing the data classes you won't get AV inventory. I think it gives problems, hence Andrew's recommendation.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

CBZ9104's picture

Hi Andykn101

I did this already. I done the check mark for antivirus inventory but still it is not coming also run the antivirus inventory under jobs and task but still same.

andykn101's picture

If you look in the Altiris server log you might see inventory records being discarded, I've seen quite a few for the format of the date and time of the virus signatures not being in the correct dformat for a SQL date/time field. I suspect that this is why it's turned off by default.

It's always been my understanding that Antivirus is one thing best managed by the dedicated console that comes with your antivirus prouct. Although people will often use Altiris to roll out the AV client to machines without it.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Andrew Bosch's picture

Which report are you using?  That will at least tell us which data, specifically, is missing.

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Sr. Principal SQA Engineer
Symantec