Endpoint Protection

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  • 1.  antivirus not getting install

    Posted Apr 03, 2012 07:01 PM
      |   view attached

    Hello,

    I try the antivirus in one of my system, but it not getting install.

    I have deployed from Server but pending.

    System has installed with Fresh window so i am not able to reinstall the OS

    Log file attach here

    Attachment(s)

    txt
    SEP_INST.txt   4.61 MB 1 version


  • 2.  RE: antivirus not getting install
    Best Answer

    Broadcom Employee
    Posted Apr 03, 2012 09:40 PM

    SEP is installed, you need to restart the server

    MSI (s) (90:84) [11:50:55:935]: Note: 1: 1707
    MSI (s) (90:84) [11:50:55:935]: Product: Symantec Endpoint Protection -- Installation operation completed successfully.

    MSI (s) (90:84) [11:50:55:935]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 11.0.6005.562. Product Language: 1033. Installation success or error status: 0.



  • 3.  RE: antivirus not getting install

    Posted Apr 04, 2012 01:42 AM

    Please do the following

    1. Install liveupdate

    2. Restart the System

    3. Install the SEP client.

     

    Regards



  • 4.  RE: antivirus not getting install

    Posted Apr 04, 2012 03:21 AM

    Hi,

    If you are using Windows7, Vista & 2008. So you disable UAC account from control panel before start the installtion of sep.



  • 5.  RE: antivirus not getting install

    Posted Apr 04, 2012 07:10 AM

     

    Number Description Error Code
    0 Completed Successfully. ERROR_SUCCESS
    13 Data is Invalid. ERROR_INVALID_DATA
    87 One of the parameters was invalid. ERROR_INVALID_PARAMETER
    120 This function is only available for Win 2000 and Windows XP with Windows Installer v2.0. ERROR_CALL_NOT_IMPLEMENTED
    1259 This error code only occurs when using Windows Installer version 2.0 and Windows XP or later. If Windows Installer determines a product may be incompatible with the current operating system, it displays a dialog informing the user and asking whether to try to install anyway. This error code is returned if the user chooses not to try the installation. ERROR_APPHELP_BLOCK
    1601 The Windows Installer service could not be accessed. Contact your support personel to verify that the Service is properly registered. ERROR_INSTALL_SERVICE_FAILURE
    1602 User cancelled installation. ERROR_INSTALL_USEREXIT
    1603 Fatal error during installation. ERROR_INSTALL_FAILURE
    1604 Installation suspended, incomplete. ERROR_INSTALL_SUSPEND
    1605 This action is only valid for products that are currently installed. ERROR_UNKNOWN_PRODUCT
    1606 Feature ID not registered. ERROR_UNKNOWN_FEATURE
    1607 Component ID not registered. ERROR_UNKNOWN_COMPONENT
    1608 Unknown property. ERROR_UNKNOWN_PROPERTY
    1609 Handle is in an invalid state. ERROR_INVALID_HANDLE_STATE
    1610 The configuration data for this product is corrupt. Contact your support personnel. ERROR_BAD_CONFIGURATION
    1611 Component qualifier not present. ERROR_INDEX_ABSENT
    1612 The installation source for this product is not available. Verify that the source exists and that you can access it. ERROR_INSTALL_SOURCE_ABSENT
    1613 This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_INSTALL_PACKAGE_VERSION
    1614 Product is uninstalled. ERROR_PRODUCT_UNINSTALLED
    1615 SQL query syntax invalid or unsupported. ERROR_BAD_QUERY_SYNTAX
    1616 Record field does not exist. ERROR_INVALID_FIELD
    1618 Another installation is already in progress. Complete that installation before proceeding with this install. ERROR_INSTALL_ALREADY_RUNNING
    1619 This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. ERROR_INSTALL_PACKAGE_OPEN_FAILED
    1620 This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package. ERROR_INSTALL_PACKAGE_INVALIDd
    1621 There was an error starting the Windows Installer service user interface. Contact your support personnel. ERROR_INSTALL_UI_FAILURE
    1622 Error opening installation log file. Verify that the specified log file location exists and is writable. ERROR_INSTALL_LOG_FAILURE
    1623 This language of this installation package is not supported by your system. ERROR_INSTALL_LANGUAGE_UNSUPPORTED
    1624 Error applying transforms. Verify that the specified transform paths are valid. ERROR_INSTALL_TRANSFORM_FAILURE
    1625 This installation is forbidden by system policy. Contact your system administrator. ERROR_INSTALL_PACKAGE_REJECTED
    1626 Function could not be executed. ERROR_FUNCTION_NOT_CALLED
    1627 Function failed during execution. ERROR_FUNCTION_FAILED
    1628 Invalid or unknown table specified. ERROR_INVALID_TABLE
    1629 Data supplied is of wrong type. ERROR_DATATYPE_MISMATCH
    1630 Data of this type is not supported. ERROR_UNSUPPORTED_TYPE
    1631 The Windows Installer service failed to start. Contact your support personnel. ERROR_CREATE_FAILED
    1632 The temp folder is either full or inaccessible. Verify that the temp folder exists and that you can write to it. ERROR_INSTALL_TEMP_UNWRITABLE
    1633 This installation package is not supported on this platform. Contact your application vendor. ERROR_INSTALL_PLATFORM_UNSUPPORTED
    1634 Component not used on this machine ERROR_INSTALL_NOTUSED
    1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. ERROR_PATCH_PACKAGE_OPEN_FAILED
    1636 This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package. ERROR_PATCH_PACKAGE_INVALID
    1637 This patch package cannot be processed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_PATCH_PACKAGE_UNSUPPORTED
    1638 Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. ERROR_PRODUCT_VERSION
    1639 Invalid command line argument. Consult the Windows Installer SDK for detailed command line help. ERROR_INVALID_COMMAND_LINE
    1640 Installation from a Terminal Server client session not permitted for current user. ERROR_INSTALL_REMOTE_DISALLOWEDd
    1641 The installer has started a reboot. This error code not available on Windows Installer version 1.0. ERROR_SUCCESS_REBOOT_INITIATEDd
    1642 The installer cannot install the upgrade patch because the program being upgraded may be missing or the upgrade patch updates a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch. ERROR_PATCH_TARGET_NOT_FOUND
    1643 The patch package is not permitted by system policy. This error code is available with Windows Installer versions 2.0 or later. ERROR_PATCH_PACKAGE_REJECTED
    1644 One or more customizations are not permitted by system policy. This error code is available with Windows Installer versions 2.0 or later. ERROR_INSTALL_TRANSFORM_REJECTED
    3010 A reboot is required to complete the install. This does not include installs where the ForceReboot action is run. ERROR_SUCCESS_REBOOT_REQUIREDd

     



  • 6.  RE: antivirus not getting install

    Trusted Advisor
    Posted Apr 04, 2012 07:13 AM

    Hello,

    I agree with pete.

    After looking at the Logs, it seems that the Installation was successful... 

     

    MSI (s) (90:84) [11:50:55:935]: Note: 1: 1707 
MSI (s) (90:84) [11:50:55:935]: Product: Symantec Endpoint Protection -- Installation operation completed successfully.

MSI (s) (90:84) [11:50:55:935]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 11.0.6005.562. Product Language: 1033. Installation success or error status: 0.

MSI (s) (90:84) [11:50:55:935]: Value of RebootAction property is 1
MSI (s) (90:84) [11:50:55:935]: Windows Installer requires a system restart. Product Name: Symantec Endpoint Protection. Product Version: 11.0.6005.562. Product Language: 1033. Type of System Restart: 2. Reason for Restart: 2.

MSI (s) (90:84) [11:50:55:935]: Product: Symantec Endpoint Protection. Restart required. The installation or update for the product required a restart for all changes to take effect.  The restart was deferred to a later time.

MSI (s) (90:84) [11:50:55:951]: Deferring clean up of packages/files, if any exist

     

    and requires a Reboot of the server. 

    Did you restart the Server machine to check?

     



  • 7.  RE: antivirus not getting install

    Posted Apr 05, 2012 04:57 AM

    Hi Pete- Same has done sucess. Thanksyou.