Endpoint Protection

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  • 1.  AntiVirus, SONAR, Download Protection Status Error

    Posted Mar 24, 2015 11:54 AM

    Hi All,

    I need a solution to the problem i am facing. In SEPM 12.1.5337.5000 (installed on WIN Server 2008 R2), there are multiple clients (ranging from Win XP Pro, Win 7, Win Server 2008) with "component is malfunctioning" in AntiVirus Status, SONAR Status, and Download Protection Status.

     

    I tried to repair the client in the Add/Remove program. When i did that, the SEPM showed enabled at the status. After more than 5 minutes, it revert back to "component is malfunctioning".

     

    PLease advise the cause and solution to it.

     

    TQ!



  • 2.  RE: AntiVirus, SONAR, Download Protection Status Error

    Posted Mar 24, 2015 11:58 AM

    Run the symhelp tool on one affected client to see what it shows.

    You can also enable advanced debugging and re-produce the issue:

    How to use the advanced debug logging options for the Symantec Endpoint Protection client in SymHelp



  • 3.  RE: AntiVirus, SONAR, Download Protection Status Error

    Posted Mar 25, 2015 04:17 AM

    There is the possibility that defintion is corrupt

    You can remove and try to check after some time

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  | Created: 2011-09-08  | Updated: 2014-10-15  | Article URL http://www.symantec.com/docs/HOWTO59193

    https://www-secure.symantec.com/connect/forums/sep-1214-clients-component-malfunctioned

     

    If the clean process not work then run the symhelp tool.