File Share Encryption

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  • 1.  Any known conflicts with PGP WDE and Microsoft Visual Studio 2010?

    Posted Nov 21, 2011 05:38 PM

    Greetings,

    The environment;
    PGP Whole Disk Encryption (WDE) v10.0.2(Build13) SDK 4.0.0
    PGP Universal Server V3.0.0 (Build2881)

    The workstation
    DELL Latitude E6410
    Windows 7 (32-bit) fully patched
    Microsoft Forefront Client Security (Client AntiVirus/Firewall)
    PGP WDE installed on 15Jul2011, with no issues until today

    The scenario;
    1) Day 0
    - boot system at 10A and enter PGP Passphrase with no issues.
    - Perform Microsoft security updates from Patch Tuesday - November 2011
    - Re-boot system at 11A and enter PGP Passphrase with no issues.
    - General work activities using Microsoft Office Products, third-party text editors over VPN and Microsoft Terminal Server sessions
    - Install Microsoft Visual Studio 2010 at 7P
    - Re-boot system at 8P and enter PGP Passphrase with no issues.
    - Shutdown system at 12 midnight

    2) Day 1
    - boot system. Display shows "bootguard" with a blinking cursor in top left corner of screen.
    - attempted several cold starts with same results of "bootguard" with a blinking cursor.
    - review of device logins with the PGP Universal Server product show the last login at to the universal server on Day 0 at 11A. No additional errors or login failures showing in the log files for the device.
    - from a separate (non-encrypted) system download the [bootg.iso] image for 10.1.2 from [www.symantec.com/docs/TECH152604]
    - Boot the DELL laptop with the Recovery CD using the correct passphrase and begin the long, excruciatingly painful decryption process for 200GB of hard drive.

    The Questions;
    a) Are there any know issues with PGP WDE and the Microsoft Patch Tuesday release for Nov 2011?
    b) Are there any know issues with PGP WDE and the Microsoft Visual Studio 2010 product?

    Thanks to all for sharing any comments or answers.



  • 2.  RE: Any known conflicts with PGP WDE and Microsoft Visual Studio 2010?

    Posted Nov 30, 2011 05:03 PM

    Is known that DellLatitude E6410 experience issues with your PGP version.

    From PGP 10.1.2 SP2 , sandy bridge bugs have been addressed.

    I suggest ugprading to PGP Desktop 10.2 MP3 , its the latest version, and you won´t experience this failures anymore.

    Please get in contact with Licensing team.

    License renewal:
    https://renewals.symantec.com/renewals/application?source_code=WEB&entry_point=sym_lrc&inid=us_sym_suggest

     

    Either Keep us updated or mark this post as solution.

     

    Regards



  • 3.  RE: Any known conflicts with PGP WDE and Microsoft Visual Studio 2010?
    Best Answer

    Posted Mar 16, 2012 10:46 AM

    Greetings,

    I'm sorry for the delayed reply, and thank you for your response. Since the original message our organization has suffered two additional failures with the PGP WDE v10.0.2 product. One on another DELL Latitude E6410, another on a Latitude E6420. Both systems have Intel Core i5 processors, so the Sandy Bridge-based micro-architecture theory is supported. We have started our migration planning. Please mark this thread closed (for now.)

    Regards