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Anybody ever seen this error...

Updated: 21 May 2010 | 2 comments
ChiBriMicro's picture
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This issue has been solved. See solution.

The Symantec Protection Network Online Connector on this media server is not confirmed.

What do I do?

Comments

Ted_Migdal's picture
08
Jan
2009
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After installing the agent on the server, you are prompted to register the agent by entering the customers login and password credentials. After this step you should get a message stating you also need to confirm the agent in the web portal. When you log into the portal at this point you should see an alert that you have an agent that is unconfirmed. In essence, you should be fine after confirming the agent in the portal.

Sincerely,
 
Ted Migdal
Support Centre Analyst
Symantec Hosted Services
www.messagelabs.com

SPN: +1 (866) 223 5977
24x7 Tech. Support:

ChiBriMicro's picture
15
Jan
2009
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Actually, it turns out that the connector won't function until the server has been rebooted after confirming the agent. Once the agent is confirmed and the server is rebooted, then the connector connects and folders can be created.

 

Thanks for your help