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Anyone else seeing very slow response time on ClientNet ?

Created: 08 Oct 2013 | 3 comments

Using Symantec.cloud ClientNet.
I see the Logon screen quickly, but then when the main screen comes up, it is only half populated.   Many of the areas have the spinning circle icon and say  --Requesting data-- .

After a while it completes or says try later (or something like that).

A few minutes later, if I navigate to other functions within ClientNet, the response time is "OK".

Trying to determine if this is a local problem here.

Have you seen this slow initial response time ?

 

Thanks.

 

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Igor S's picture

Hello Mike

Please contact support directly using either of the numbers below.

This issue is per user issue and we will need to know the account you are having an issue with.

Igor S

24x7 Tech. Support:

US/Canada: +1 (866) 807 6047
EMEA: +44 (0) 870 850 3014
Australia: 1 (800) 088099
Hong Kong: 1 (800) 901220
Asia Pacific: +852 6902 1130
 

Mike-SMTP-250's picture

Thanks for the Reply.

Just to clarify,...

are you saying   ---  "...yes, there is a problem with some accounts...". ?

or

are you saying  --   "...there are no known problems like this, but you can contact support to check into this..." ?

 

Thanks.

 

===

Dave Parker Sym's picture

Hello Mike,

We are currently not experiencing any issues with ClientNet itself.

Any specific issues our customers may be experiencing will need investigating individually by our support team. Please do contact us on one of the below numbers and we will be happy to progress this for you.

Kind regards,

Dave P

Client Support Engineer

support.cloud@symantec.com

US/Canada: +1 (866) 807 6047
EMEA: +44 (0) 870 850 3014
Australia: 1 (800) 088099
Hong Kong: 1 (800) 901220
Asia Pacific: +852 6902 1130