Anyone Remember How Fast Support Was When PGP Owned PGP
Look, this is ridiculous. This is just an ongoing cat and mouse game with PGP WDE working and it not working. My job REQUIRES that all info on my computer be encrypted using PGP (won't accept File Vault), so my new $3000+ MacBook Pro Retina display laptop is a brick. Why does this always seem like PGP is not a priority for Symantec? When PGP owned the company we never had these issues, and if there were ever any issues they were fixed in DAYS, not WEEKS or MONTHS. I would think Symantec has a lot more money, manpower and resources than PGP ever had before the buy out, yet you guys fail miserably at what you do. I'm going to be real frank here, your product support is absolute CRAP and your software guys should be fired. It's amazing that you guys gloat about a "fix coming sometime in August" like you should be proud of yourselves. It's only taken MONTHS, and that's if you even meet the deadline. I've tried t call corporate so many times trying to get an American on the phone and not some call center in India so I can ask for a refund. I think I am going to start a post asking for people to go in with me for a class action lawsuit. We all paid for a product (some $100's, some $1000's) yet we have NOTHING tangible for it and every update Apple comes out with we start this vicious cycle all over. I'm happy to loan you guys the $99 for a Dev acct with Apple so you can have access and make your adjustments in a timely manner. I'd also like to you guys to stop blaming Apple!!! THEY MAKE THE O/S THAT YOU BASE YOUR PRODUCT AROUND, YOU GUYS JUST PIGGYBACK OFF OF THEM AND MAKE 3RD PARTY SOFTWARE. Should they personally consult with you prior to any updates being made? Maybe you guys should try harder to work directly with someone on their development team and establish a better working relationship? When your product fails, you leave a lot of people out in the cold, when will that become a more serious subject for you?