Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

APATCHE HTTP ENCOUNTER A PROBLEM AND NEED TO CLOSE AND I CAN NOT LOG ON TO THE MANAGEMENT SERVER .

Created: 18 Oct 2013 • Updated: 21 Oct 2013 | 26 comments

I have been trying to log on to the management server,even when i noticed it,i tried some solutions from the community but stil cant get it.pls need a solution fast. 

Operating Systems:

Comments 26 CommentsJump to latest comment

.Brian's picture

You reboot? Is SEPM service started?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Saidat's picture

i have rebooted the server more than 10 times.the problem started yesterday.SEPM is no starting

.Brian's picture

What's the SEPM version? Run the symhelp tool on it to check for problems

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James007's picture

Can you post scm-server-0.log.

scm-server log is following location:

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\scm-server-0.log

Saidat's picture

kk,

2013-10-21 08:58:21.906 THREAD 1 SEVERE: os.name = Windows 2003
2013-10-21 08:58:21.906 THREAD 1 SEVERE: os.version = 5.2
2013-10-21 08:58:21.906 THREAD 1 SEVERE: os.arch = x86
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.version = 1.6.0_24
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.vm.version = 19.1-b02
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2013-10-21 08:58:21.906 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-10-21 08:58:21.906 THREAD 1 SEVERE: java.user = null
2013-10-21 08:58:21.906 THREAD 1 SEVERE: user.language = en
2013-10-21 08:58:21.906 THREAD 1 SEVERE: user.country = GB
2013-10-21 08:58:21.906 THREAD 1 SEVERE: scm.server.version = null

Jason1222's picture

Why is Apache failing?
Navigate to your installation folder of SEPM:
..\Symantec Endpoint Protection Manager\apache\logs

Rename both of your log files and delete the httpd.pid file.

Restart the Symantec services or the machine (reboot) whichever you prefer and give us a snippet of the log files to determine why Apache is crashing.

Also, do you have a second instance of Apache installed on this machine that could be conflicting?

Jason1222's picture

So, now that you know that Apache is failing... Can we fix it?
This machine is server 2003 from previous logs.
Do you have any other Apache server running on this machine?
Apache is 'built-in" to SPEM.
So, as a service, it will start after a registered service, such as a "stand-alone" installed Apache server.

If Apache has been installed on this server, you should be able to find it under "services" in windows. If you see there an instance of Apache 2, you can set it's properties to "manual" and "stop" the service.

Once the second Apache is stopped (first to the system, because SEPM apache is not registered as "stand-alone") you can restart the SEPM service or reboot the server - whichever is easiest for you.

This should likely resolve your issue.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

Please attach scm-server-0 & scm-server-1 and catalina.out file.

As everyone suggested try to repair the SEPM as well.

If possible try to repair with the help of downloaded setup.exe.

Do you see any error in the event viewer?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Why you are not able to attach those three files?

At the bottom of the thread do you see three options? File attachments, Subscriptions & Notifications?

If it's a latest version of SEPM i.e. SEPM 12.1 RU3 then you can download it from https://symantec.flexnetoperations.com. if version is prior to RU3 and you don't have a setup.exe then support team can make it available to download through FTP.

Can you check system eventviewer? Start --> Run -->  eventvwr

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SMLatCST's picture

I'd also recommend checking the applciation log for any windows events related to why the SEPM Web Server service is failing.  Please post these too when you have a chance.

Oddly enough, someone else has also recently created a thread regarding Apache errors:

https://www-secure.symantec.com/connect/forums/apa...

This was apparently resolved by following my post in the below thread:

https://www-secure.symantec.com/connect/forums/apache-will-not-start-sepm-121

I'd like to ascertain if you're encountering the same problem.

Chetan Savade's picture

Hi,

Thank you for posting required logs here:

https://www-secure.symantec.com/connect/forums/my-semp-not-coming-and-apache-http-encountered-problem#comment-9356101

In the catalina.out following information is given.

"[TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
Protecting dada/output/agent folder with ACLs ...
Missing property: scm.db.datasource.
Server is not configured correctly, please run Server Configuration Assistant!"

You must repair the SEPM.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

You will have to use same version i.e. SEP 12.1, can not use SEP 12.1 RU3.

First, simply try to repair using add/remove programs. Go to the add/remove program, select SEPM and then click on repair.

If any file is missing or corrupt then in that case you will required original setup file.

In that case if you don't have setup file then log a web case with the support and ping me the case number.

I will try to make it available for you on FTP.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Saidat's picture

Hi Chetan,

Thanks so much for your wonderful assistance.i have been able to repair through the setup.After running the setup,i gave the serial number to activate the license and both the manager and clients were alright.but just this morning,i notice the liveupdate is not downloading on the manager.even the clients i have to initialize them manually.pls, can you work me through the procedure to get this solved.

Chetan Savade's picture

Hi,

Good to know login issue has resolved.

Can you try to run liveupdate manually on the SEPM installed machine?

Go to Start --> Run --> Luall.exe

If faced any error then need to check internet connectivity between SEPM and Symnatec liveupdate server.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Saidat's picture

Thanks,the download is working manually but this content is not downloading.This the shot.

download shot.JPG
Chetan Savade's picture

Hi,

After running liveupdate manually does it show the latest definitions on the home page?

Could you please restart the SEPM installed machine, if possible.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Saidat's picture

Hi,

I have restarted the machine and same is still happening .The download content problem is saying i should check my connetions but my connection are alright.if i try to run the update a message comes up that an update is running under.Pls check

Saidat's picture

Windows definiton from symantec reads yesterday 28/10/2013 and from manager, information currently not available.

Saidat's picture

Hi,

I have restarted the system.It is not showing the latest definition.the shot i attached is what is showing.security status:Attention needed.After checking the notification,Its the content download problems.i have tried to check my connections and am connected.its on the same machine am communicating.Thanks

Chetan Savade's picture

I am sorry, I missed this thread.

What was the update here?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<