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APIs for ServiceDesk 7.5

Created: 15 Mar 2014 • Updated: 17 Mar 2014 | 4 comments
snm1502's picture
This issue has been solved. See solution.

Hello All,

Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our development team would in turn use to integrate their respective application to Service Desk. The goal of this activity is to get access to the ServiceDesk application database. 

I had provided an approach of generating a workflow to collect that data and push it to a shared location in a form of csv or xml, however, Management denied the approach and had requested access to APIs.

I am not sure from where do we get that.

I did got some leads from a different post of mine, however, reposting it here as I am more specific to ServiceDesk 7.5 now.

https://www-secure.symantec.com/connect/forums/api...

Kindly share some ideas / thoughts / leads / guidance on this.

Thanks
Snm1502

Operating Systems:

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TGiles's picture

The only APIs for ServiceDesk are the web services that are part of each moduel (Incident, Change, & Problem). 

snm1502's picture

Hello TGiles,

Thanks for the response.

In that case as they are part of core models, how do I provide those web services to our development team for their project or is it not possible at all?

I hope I am able to explain my query better.

Thanks
Snm1502

SK's picture

As per:- https://www-secure.symantec.com/connect/forums/api...

You can see the web services for each of the ServiceDesk modules by accessing
their associated web service page.

* http://localhost/SD.IncidentManagementSimple/Incid...
* http://localhost/SD.ChangeManagementSimple/ChangeM...
* http://localhost/SD.ProblemManagement/ProblemManag...

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SOLUTION
snm1502's picture

Thanks for the info, SK.. Hope this will be helpful to the team for their Project.