APIs for ServiceDesk 7.5 and other Altiris Solutions (ITMS)
Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 and other Altiris Solutions (complete ITMS) which our development team would in turn use to integrate their respective application to Service Desk and Altiris Solutions. The goal of this activity is to get access to the ServiceDesk application database.
I had provided an approach of generating a workflow to collect that data and push it to a shared location in a form of csv or xml, however, Management denied the approach and had requested access to APIs.
I am not sure from where do we get that.
Kindly share some ideas / thoughts / leads / guidance on this.