As I suspect you may have Windows 7 x64 machines, keep in mind Application and Device Control module is not compatible with 64bit environement if you are using SEP 11.0.

SEP 12.1 Application and Device Control module is however compatible with 64bit systems.

Please refer to the article below:

http://www.symantec.com/docs/TECH102267

https://www-secure.symantec.com/connect/forums/how-block-usb-using-sepm-windows-7

https://www-secure.symantec.com/connect/forums/sep-64bit-os-supported

https://www-secure.symantec.com/connect/forums/64-bit-systems-usb-block

whats the SEP version used?

what is the OS bit?32/64?

Hi Pete

SEP version used :  11.0.7200.1147

OS : windows 7 professinal 32 bit service pack 1

Thanks/Duy

Hi,

Check SEP policy are applied or not ?

Try to create new package and install one system and check policy are apply or not

Check this

After setting up an Application and Device Control policy to block CD writing, CD writing is not blocked as expected, and write attempt is not logged

http://www.symantec.com/business/support/index?page=content&id=TECH104800

Please note that Windows 7 and Vista do not have the process IMAPI.exe, the feature they use is IMAPIv2.0.This feature uses dll  files in both windows vista and windows7.The IMAPI service that existed in Windows XP was not used for Vista and windows7. Hence there is no service interfering with 3rd party software that we can disable.However,we can locate and block "launch process attempts" for the associated dll(s)

NOTE : For Windows 7 OS you can use following file fingerprint value as Windows 7 dose not use imapi.exe, it uses imapiv2.0. This feature uses .dll files. 

*Values listed below are for Windows 7 SP1. Values can change after applying new service packs.

 Widnows 7 32bit OS:

For Win7, you need to upgrade to SEP 12.1 so it is compatible.

Symantec Endpoint Protection 11.0 compatibility with 64-bit platform

http://www.symantec.com/business/support/index?page=content&id=TECH102143&locale=en_US

Create a test group and try the policy as per attached document

https://www-secure.symantec.com/connect/downloads/...

Move the window 7 clients in the same group and check the result.

If it come help then implement in production

Hello,

Could you make sure the Network Threat Protection and Application & Device Control are installed on the Windows 7 32 bit machines.

Secondly, also make sure these ADC policies are applied to the same group where these Windows 7 clients reside.

What happens if you disable the UAC on the Windows 7 machines?

Again,  

Here are the Steps to block the USB Drives -

1. First you have start and logon to “Symantec Endpoint Protection Manager”

2. In the main windows | tool bar select: “Policies” | Hardware Devices | right click and ADD

3. In Device Name write “USB Storage” and Device ID “USBSTOR*.*” | OK 

4. Then click inside “Application and Device Control” in the main menu and then right click inside “Application and Device Control” and Edit. 

5. Device Control | Blocked Devices and click Add

6. Select “USB Storage” and click OK

7. Active Notification: Mark: “Notify users when deviced is blocked”, click “Specify Message Text” ) | add messange | OK (c) and click OK.

8. To assign to the policy just click in “ASSIGN”

9. Select the group to be applied and click “Assign”

10. Done the policy will updated to all workstation member of this group.

Check these Articles:

How to Block or Allow Devices in Symantec Endpoint Protection

http://www.symantec.com/docs/TECH175220

How to block USB Thumb Drives and USB Hard Drives, but allow specific USB Drives in the Application and Device Control Policy in Symantec Endpoint Protection.

http://www.symantec.com/docs/TECH106304

How to block USB Keys with SEP

http://www.symantec.com/docs/TECH106361

Hope that helps!!

Hi

Have you try the attaach link?

HI,

Can you provide what's the solution.

Your answer help some one

Hi all

Before I configed as bellow

That configed only effected for windows XP . windows 7 is not effected . I don't know why. can you explain ?

After I re-config as bellow :

After config I see effected both Windows 7 32 bit and Windows XP

That's my experience ..! sharing to you

Thanks/ phamduyus