Endpoint Protection

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  • 1.  Application and Device Control Policy

    Posted Jan 03, 2013 11:55 AM

    Hello,

    In Endpoint Protection Manager (version 12.1.2015) I created a policy and tested it on my own workstation.  Under Device Control\Blocked Devices I added "CD/DVD Drives".  It worked Great!  My DVD drive totally disappeared.  BUT ... Now I want my DVD drive back so I removed "CD/DVD Drives" from the list ... however, my DVD drive will not reappear.

    In my client I have updated the policy profile.  I have waited 2 days and have reboot my system several times.

    Any suggestions?

    Regards,
    Terry



  • 2.  RE: Application and Device Control Policy
    Best Answer

    Posted Jan 03, 2013 11:59 AM

    HI,

    Can you try to enable in device manager ?



  • 3.  RE: Application and Device Control Policy

    Posted Jan 03, 2013 12:00 PM

    have you rebooted the system?



  • 4.  RE: Application and Device Control Policy

    Posted Jan 03, 2013 12:05 PM

    log in as a different user and then log back in. Check if that works

     



  • 5.  RE: Application and Device Control Policy

    Broadcom Employee
    Posted Jan 03, 2013 12:08 PM
    does it show in device manager? is it have '!' mark ?


  • 6.  RE: Application and Device Control Policy

    Posted Jan 03, 2013 12:10 PM

    You need simply to update the policy on the system.

    You can wait for it to update at the heartbeat or you can force the update from the icon.

    Once this is done, it will detect and reinitialize the drive.



  • 7.  RE: Application and Device Control Policy

    Posted Jan 03, 2013 12:15 PM

    Thanks Ashish ... and everyone else who commented!

    Enabling in device manager worked.

    Thanks again!



  • 8.  RE: Application and Device Control Policy

    Posted Jan 03, 2013 12:18 PM

    That's fine that it worked but it seems it should automatically be re-enabled once the policy is updated (or withdrawn)



  • 9.  RE: Application and Device Control Policy

    Broadcom Employee
    Posted Jan 03, 2013 12:24 PM
    yes it should, could be just one of the case :-).