Application and Device Control Policy
Created: 03 Jan 2013 | Updated: 03 Jan 2013 | 8 comments
This issue has been solved. See solution.
Hello,
In Endpoint Protection Manager (version 12.1.2015) I created a policy and tested it on my own workstation. Under Device Control\Blocked Devices I added "CD/DVD Drives". It worked Great! My DVD drive totally disappeared. BUT ... Now I want my DVD drive back so I removed "CD/DVD Drives" from the list ... however, my DVD drive will not reappear.
In my client I have updated the policy profile. I have waited 2 days and have reboot my system several times.
Any suggestions?
Regards,
Terry
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Comments 8 Comments • Jump to latest comment
HI,
Can you try to enable in device manager ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
have you rebooted the system?
SEP Knowledge Base
Endpoint SWAT
log in as a different user and then log back in. Check if that works
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
does it show in device manager?
is it have '!' mark ?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
You need simply to update the policy on the system.
You can wait for it to update at the heartbeat or you can force the update from the icon.
Once this is done, it will detect and reinitialize the drive.
Thanks Ashish ... and everyone else who commented!
Enabling in device manager worked.
Thanks again!
That's fine that it worked but it seems it should automatically be re-enabled once the policy is updated (or withdrawn)
SEP Knowledge Base
Endpoint SWAT
yes it should, could be just one of the case :-).
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
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