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  • 1.  Application Crash of PGPtray.exe can cause performance issues

    Posted Aug 06, 2013 09:21 AM

    Hi everybody,

    I have seen a case where Encryption Desktop caused performance issues once Outlook 2010 has been started on the machine.

    It turend out that they had a very similar issue as the one described in TECH201475.

    The difference is that the system became unresponsive and killing the outlook.exe task didn't help in that case.

    I hope it helps someone out there.



  • 2.  RE: Application Crash of PGPtray.exe can cause performance issues

    Posted Aug 06, 2013 09:51 AM

    Since Outlook 2010 is not supported until PGP 10.2, just wondering if your PGP version might be related to your difficulty?



  • 3.  RE: Application Crash of PGPtray.exe can cause performance issues

    Posted Aug 06, 2013 10:15 AM

    Hi Tom,

    good question. The client version in this case was 10.2.0 without any MPs installed.

    At first, I saw the issue, but I didn't connect it to the performance drop.

    They told me they didn't change the client configuration. Well.



  • 4.  RE: Application Crash of PGPtray.exe can cause performance issues

    Posted Aug 07, 2013 09:15 AM

    Is there any scope to upgrade to 10.3 or at least a later MP of 10.2.x?
     



  • 5.  RE: Application Crash of PGPtray.exe can cause performance issues
    Best Answer

    Posted Aug 08, 2013 01:33 AM

    The solution from TECH201475 is to upgrade to 10.3 MP1

    This solved the issue, eventually.