Endpoint Protection

Hi,

From yesterday onwards we are getting lot of error while printing for our users..System got hanged..When we checked the event log we found the following error as

Faulting application cscript.exe, version 5.6.0.8820, faulting module SymVPNImpl.dll, version 12.1.671.4971, fault address 0x0000b9d0.

Please help me to solve this problem..

Its urgent

hi

Kindly Reinstall SEP Client.

How is it possible for all the systems..iam not facing this issue for one system??

hi can you try one system ?

Repair the SEP client

Regards

I would ask you to collect a process dump and create a case with Symantec tech support and allow them to work further on the same.

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

The problem solved..its the problm with our FW..we blocked the DCOM hence including symantec also applications not wokred..

Now we resolved the same