Application Metering not populating Inv_Monthly_Summary
We are having serious problems with Application Metering 7.0.x. Sometime in June 2010 AM stopped populating the Inv_Monthly_Summary table which is the table used for the Used vs. Install report.
I only realised the problem in late October 2010, so it's almost impossible to determine, what and if something happened in June. But to my knowledge we did nothing special, only install the usual MS updates and possibly an SMP Update.
I was on the phone with the company that supports us and even Symantec support. Which resulted in 2 suggestions: 1) Reinstall SMP Client Agent and 2) Repair Inventory solution. I did both, but nothing helped. A couple of days ago our supporting company and I updated to the latest version of SMP and still it's not working.
Application Metering in general seems to be okay. Start- and Stop-Events are being logged for the policies we activate, but the Inv_Monthly_Summary table stays empty.
How is this table populated?
Thanks for any input... the case is still open and will get to someone at Symantec soonish... but if I can resolve it sooner, my boss will be happy (which will make me happy ;-))