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Application state capture needs more open ports?

Created: 28 Mar 2013 • Updated: 29 Mar 2013 | 2 comments
Peter Jakobs's picture
This issue has been solved. See solution.


I'm trying to do a MS sql backup with the VMware method. Client is behind a firewall.

I only opened the following ports:

Master/media --> Client bpcd (13782)
Master/media <-- Client vnetd (13724)
regular backups and ms sql backups with the netbackup agent are working fine.
Application state capture fails with a status 47 (host is unreachable).
Looking in the ncfnbcs log file I see the following error:
[Error] V-366-3 Unable to connect to vnetd service nbcs on host 'clientname', error 25

Should I also open the port 13724 to the client for doing Application state capture?

The manual is not talking about this...

thanks, Peter

Operating Systems:

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Mark_Solutions's picture

vnetd is what it says is the issue so i would go with opening that port

Or try 1556 (pbx) to see if that does it for you using the default first used port these days

Authorised Symantec Consultant

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Peter Jakobs's picture

opening Master/media <--> Client vnetd (13724) bidirectional did the job.

ASC finished with 0 now