Applying policies on Specific Agents
Dear All ,
Can anybody suggest me a way where I can apply a policy on specific agents only .
For eg. I have 100 agents with me under a credit card policy. I want another 100 set of users to have the keyword rule . I do not want both the policies to apply on all the agents.
I want to specify what kind of policy should apply on a particular set of agents only . Can i do that ??