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archive explorer character-language problem

Updated: 02 Jan 2012 | 5 comments
K.G.'s picture
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This issue has been solved. See solution.

hi,

in archive explorer and search vaults mails are shown in the screen in wrong format.

We are using Turkey Language and characters.

when i double click this problemed items,they are open in correct format.

what can be the problem?

thanks...

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CTEV's picture
14
Dec
2011
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not sure what you mean with

not sure what you mean with your problem....can you attach screenshot of your issues please?

K.G.'s picture
14
Dec
2011
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when we are in search vaults screen

we see the attahed characters in mails body,when we double click there is no problem.

1.JPG
Percy Vere's picture
14
Dec
2011
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Do the emails show up the

Do the emails show up the same in Outlook?

What version of the EV client do you have installed. You say that it is the wrong format, what is the right format?

If you install the english language does it then show up correctly? Perhaps this is relevant:

 http://www.symantec.com/docs/TECH46504

K.G.'s picture
14
Dec
2011
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new installation

 EV 10 server and EV 10 http only client.

This is very old TN i think not related.

yes it is already english language installed.

some of the user mails in seach screen characters is wrong,so it couldnt read.when we double click archived item all of the  turkish characters are shown correctly.

 

Percy Vere's picture
14
Dec
2011
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I suggest you log a case as

I suggest you log a case as it may be a bug.