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Archive Explorer Issue

Updated: 01 Mar 2012 | 7 comments
Tumay's picture
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This issue has been solved. See solution.

 

Hi all, 

I have a problem with one user's archive explorer. The archive explorer doesn't show the changes in PST migrated folders. For example I create a subfolder in inbox it shows on archive explorer instantly, however, when I create a subfolder under the PST migrated folders. It never shows up in archive explorer. Our Vault server is 9.02.  when I check SQL tables with the link below ıt does not show the newly created subfolders under the PST migrated folders. 

http://EVServername/EnterpriseVault/TreeViewXML.asp?archiveid=UserArchiveID&version=1

I have updated indexes no luck!

I have rebuilded the indexes and still no luck! 

 

Any idea will be appreciated!

 

Thanks in advance.

 

Comments

AndrewB's picture
08
Feb
2012
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Archive Explorer will only

Archive Explorer will only reflect folders in the mailbox that have archived items in them so try to manually archive an item in the new subfolder you created then refresh the view in AE.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

RahulG's picture
08
Feb
2012
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You may  archive an item in

You may  archive an item in the new folder which you created under you PST or proably move shortcuts to the sub-folder and then Perform a 'Run Now..' on the 'Exchange Mailbox Archiving Task...' for 'Shortcut Processing' on the  Mailbox

FYI  http://www.symantec.com/business/support/index?page=content&id=TECH124481

If this response answers your concern, please mark it as a "solution"

Tumay's picture
09
Feb
2012
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Thank you for your responses but...

Thank you for your responses but I have to clerify that Archive explorer already show inbox folders and PST migrated folder. I prepare a visual chart to show you the situation. My problem is If I create a new folder or subfolder to the PST migrated section. It doesnt be shown in the archive explorer. Manuel archiving is working correctly. In inbox section when I create a subfolder, archive explorer shows the subfolder instantly, however when I create a folder or subfolder under the arsiv section It never come to archive explorer. 

 

When I open archive explorer without any changes I can see both Inbox and arsiv section.

Tumay's picture
09
Feb
2012
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The file is attached.

The file is attached.

Outlook Folder View.jpg
Chris Warren's picture
09
Feb
2012
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It sounds like maybe there

It sounds like maybe there could be an issue in the ArchiveFolder table.  See the following article that describes how the structure is recorded in ArchiveFolder and how it can be queried via the ArchiveFolderView.

http://www.symantec.com/business/support/index?pag...

The question is if the new folder created under the PST 'rootidentity' is being added to the ArchiveFolder table.

Hope this helps.

Tumay's picture
10
Feb
2012
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Thanks Chris I have already check

Thanks Chris I have already check this technote all the root identity queries give me the expected results there is no problem on the SQL root tables. 

 

Any other idea will be appreciated.

 

Thanks in advance.

RahulG's picture
10
Feb
2012
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I think you shouold log a

I think you shouold log a support case for the same. 

If this response answers your concern, please mark it as a "solution"