Archive Explorer not listing Public Folders
We had a few Public Folders missing from Archive Explorer. Symantec Support went in and did the following to fix it and after that no Public Folders are being displayed for any users in AE:
1. Using ArchiveFolderFix.exe tool
2. Using SQL Script to set ParentFolderRootIdentity of Top of Information Store to NULL.
If I add one user manually to the permissions tab on the Public Folders archive, that one user can see the Public Folders in AE. Symantec Support has spent many weeks trying to figure this out, but so far no progress. The permissions browser looks good as far as I can see, but the top level forlder named \ does not have any permissions listed.
Please advise if you have any clues how to solve this. Thanks.