Did you restart the IIS service? (IISRESET from a run prompt)

Also may want to ensure you have purged your temp internet files from IE.  Cached info can skew things :-)

Yes, about 15 minutes ago. I got the following responses

Attempting stop...
Internet services successfully stopped
Attempting start...
Internet services successfully restarted

But I still only see 10 pages in Archive Explorer. Is there somethign else that needs to run or should I have more patience :)

you may actually want to use MaxVolSetsItems as well/instead

Do you mean FederatedSearchMaxVolSets? I read that the default is 5. I'm guessing a good place to start would be 10? 

Nope, try removing the federatedsearchMaxItems and add MaxVolSetsItems = 5000 and see what happens

I still only get 10 pages with 100 items each. Below are the contents of my webapp.ini file

ViewMessage_Restore=0
ISRestoreButton=0
ISDeleteButton=0
ArchiveExplorerDelete=0
ArchiveExplorerRestore=0
ArchiveExplorerSettings=0
MaxVolSetsItems=5000

I added the MaxVolSetsItems=5000 line, saved the file and ran iisreset in a command prompt.

ShowAllMaxResults is your friend here

From the Admin Guide:

ShowAllMaxResults (Web Access application: search result configuration)

Specifies the maximum number of results that can be displayed when the user clicks the Show All or Click Here link.

Description
An integer. The maximum number of search results to display. The default is 500.

You want to be careful though, as you don't want pages and pages of results.

And here's a TN too http://www.symantec.com/docs/TECH51341   

I made ths suggested changes to my webapp.ini file on the EV server as specified in the tech article, below are the contents of the file:

ViewMessage_Restore=0
ISRestoreButton=0
ISDeleteButton=0
ArchiveExplorerDelete=0
ArchiveExplorerRestore=0
ArchiveExplorerSettings=0
ShowAllMaxResults = 5000

I restarted IIS, cleared the IE cache on my PC (which I assume is simply clearing temporary files) and restarted outlook 2010.

I still get only 10 pages with 100 items each in Archive Explorer.

So I tested this in my lab, and it worked...

ViewMessage_Restore=0

ISRestoreButton=0

ISDeleteButton=0

ArchiveExplorerDelete=0

ArchiveExplorerRestore=0

ArchiveExplorerSettings=0

UseFederatedSearch=1

FederatedSearchMaxItems=5000

FederatedSearchMaxVolSets=5

I am at a loss then. My webapp.ini file is exactly like that and my users still only get no more than 1000 items. Could there be a setting in EV admin that affects this as well?

I might be completely off track here, but I seem to remember a recent change being made that will limit archive explorer to 10 pages, no matter what the settings in the webapp.ini were. I just can't find anything to back that up.

This was done due to EV server performance or something along those lines - Mark, can you verify that with one of the devs?

This was tested on 9.0.3 John

Where is your file stored? I've seen issues where customers have stored it in the WEBAPP folder within the EV directory, but that isn't the right place. It should be in the install directory root.

Its in the EV installtion folder D:\program Files\Enterprise Vault

Maybe John Chisari is right. Maybe the 1000 item, 10 page limit is hard coded now.

EV9SP2, 9.0.2.1061 to be exact

Can you try enabling one of the buttons, then do IISRESET and verify the button is visible? That way we can ensure the file is actually being read!

Looks like it is not being read. I changed archiveexplorerdelete from 0 to 1 but my ev client buttons in outlook have not changed.

Not sure whether it has been mentioned or not, but the webapp.ini file needs to be an ANSI file -- rather than a lot of the EV Config files which are now Unicode.

yep, its ansi

How many EV servers do you have??

... and what OS is it (are they) ?  W2K3 was used in the above examples.

1 EV server. OS is W2K3 Sp2 standard

Then that's close enough to what I had/have... and the change to Federate Search item count works as expected.

Therefore I would check :-

* Encoding of file

* Placement of file

* File extension of file (crazy notepad sometimes saves your nice .ini file as webapp.ini.txt, for example)

ok heres another question, you are launching via Outlook, do you have Vault Cache enabled at all?
what happens if you just open up IE and browse to http://yourEVServer/EnterpriseVault/ArchiveExplorerUI.asp?

The file name is webapp.ini, no txt extension, its in the EV install directory d:\program files\enterprise vault and the encoding field in notepad's Save As window has ANSI selected.

hmm..  Did you get any further with this Leo?

Hmm there is something amiss.. But without seeing the system first hand and being able to try stuff it is hard to pin point. As you ave gathered it is definitely possible to change this behaviour. I would suggest logging a call with support, a quick Webex might sours it out.

have you figured this out yet?