Archive retreival from different EV site
Is someone able to confirm this or help with a solution to our problem.
We currently have 2 EV sites, each one in a different country.A user has just moved here and is trying to access their archived email and we are seeing the below error in the logs
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Web Application (WP)
Event ID: 6287
Unable to fetch item from "EVServerInOtherEVSITE.domain.com".
Reason: The RPC server is unavailable. (0x800706ba)
Saveset Id: 201205076427549~201202070927000000~Z~E0C65002DB0214AA27A66E5DB936B9B1
Archive Name: Username
Archive Folder Path: �Sent Items
I'm thinking the solution is lying in the Desktop policy, where you can set the 'RPC over HTTP' settings?
We have that configured in the UK so the proxy URL goes through ISA and is then directed to our EV servers, however I'm not sure how it's configured (yet) in the other site.
In the UK the URL is set as https://externalconnection.domain.com/EnterpriseVault.
My questions are, is this correct or am I barking up the wrong tree?
Should we just be able to give the other site a different proxy URL, so that it still hits ISA but it then rediected to the other site? For example call it https://externalconnection.domain.com/EnterpriseVa... Now that obviously doesn't exist in IIS, but can we simply rename that or will it break everything?
The users mailbox is currently hosted in the UK which only connects to the UK EV servers. If we move the mailbox back then it'll work again, however in a company where users travel between countries, there mailbox do get moved between countries.
Is anyone able to assist in this?