Archived email items not changing icon.
I have about 10 users out of over 200 that when they archive an item or it is done automatically through our policy, their icons within their inbox change to a unread mail folder icon. They don't change to the archive pending or vaulted icons, if I look in their vault you can see that the items are stored.
We have had successful backups and 90% of users icons change automatically like they are suppose to.
I have searched online and am unable to find a solution to get these uses icons to change over. The users are confused because the icon looks like its unopened mail.
Backup Exec 2010 R2