Archived emails outside LAN
I think I have tried everything but just cannot seem to get a break with this problem of getting Outlook and archived emails to work outside of my LAN. I have two problems that I think may just be the same issue. I have Outlook working internally with the add-in and OWA working perfect inside and externally on IE (not safari or chrome?) but have these two major hurdles
Getting archived email on any non-standard email clients, ex: IOS devices. The archived emails are listed in the user mailbox with the custom shortcuts but the link is wrong, it is referencing the internal server name.
"This message has been archived. Click here to view the original item >link< http://evserver.internaldomain.local.com/enterprisevault/etc......"
Since this references the internal server and LAN of course no external clients can link to it. So none of my iPad users can get old emails and any browser that relies on that link also fails.
OWA works fine inside and outside on IE browsers, it is https://mail.externaldomain.com/. All archived emails open no problem, however if you click the link in the reading preview pane instead of opening the email i.e.: “Click here to view the original item >link< http://evserver.internaldomain.local.com/enterprisevault/etc....” It fails, since it again tries to use the EV servers internal name outside the LAN.
What do I have to modify to get this shortcut link correct? If I can fix it going forward then I can always recreate the old shortcuts if I have to.
Outlook with the Add-In works fine on my LAN, however outside using Outlook with HTTPS we cannot get any archived emails with the add-in and the internal link reference fails due to the internal server name reference again I assume.
- Enterprise Vault 10.01.1171 installed on Win2008r2
- Exchange 2010 ver 14.02.0318.004 installed on Win2008r2
- Outlook 2010
- OWA example: https://mail.externaldoamin.com/
- FQDN vault server name example: evserver.internaldomain.local.com