Archived files go to "Failed External Filter" folder.
Created: 09 Aug 2012 | Updated: 24 Dec 2012 | 14 comments
This issue has been solved. See solution.
I recently enabled a user's account for archiving, but whenever she tries to manually archive, the clock appears over the message and then the message goes into "Failed External Filter". I checked the security logs on the EV server and it shows the user successfully logging in/out. Just the one user.
Also, whenever the user tries to archive the following error pops up in the event viewer on the EV server: error 3263: "An error occurred processing the external filter 'EnterpriseVault.CustomFilter'. No more filters will be processed."
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Could you share some more details about your environment?
What version of EV?
What version of Outlook?
Do other users have the same problem?
What exactly does your custom filter do?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Sure, thanks for taking the time to help.
EV 9.0.2
Outlook 2007
One user had the same problem a couple months ago and her archiving just started working on it's own a couple days later. The only connection between these two users is that they both use workstations (90% of our users connect through Citrix)
Thanks for that, can you post your custom filter rules?
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Wouldn't that be under "C:\program files\enterprise vault" on the EV server?
It will be under *\Enterprise Vault\Custom Filter Rules folder.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
That's what I thought, there is no custom filter rules folder, just *\enterprise vault\deployment scanner.
All of the other users' are able to archive fine though.
If all you have is Deployment Scanner that isn't your installation directory.
Is your server 64 bit? If yes you need to look under \Program Files (x86)\ directory? You can also verify the install path from the registry.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Sorry, it was on the E:....
There are 3 different files, which one do you need? (customproperties.xsd, default filter rules.xml, ruleset schema.xdr)
Also, would you like copy/paste or upload?
No worries! :)
Default Filter Rules, you can save it as a txt file and attach it.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Not sure, there isn't much in here.
I have the same problem in EV 9.0.3.
If you do a run-now against the mailbox it will work - I mean the rules will work - but if you do a manual archive, with ANY rule, then you get failures..
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Ok, I will talk with support. Thanks for your help and I will update this when I get an answer.
No need to talk with support. It seems that after the weekend backups and archiving ran, everything is working fine. Not sure exactly what happened to fix it, but I will look into it. Also, I was thinking that maybe b/c I did a local move for the user on Exchange server right before I enabled the account for archiving on the EV server, that may have been an issue... that they were so close together. Any thoughts before I close this thread?
That is a bit strange, I wonder if a couple of synchronizations just needed to take place. Are you running Cached mode for Outlook? It could be a delay in synching the hidden message on Exchange to local cache??
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
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