Archived items - icon doesn't change
I have a puzzle.
SOME, very few archived items never change their icon to archive pending or archive complete.
I can tell that they are archived because:
- in the preview pane they have a blue banner saying that the item has been archived
- when I right-click on the item and go to Properties / Enterprise Vault, the EV icon is shown there, and it says that the message was archived on a certain date
- when I double-click on the message, it opens normally. If I stop EV services and then double-click on the message, only the shortcut body opens
So the message is definitely archived. But it does not look like an archived item.
Any idea how/why this happens?
It is a regular message (not a calendar item ot something like that).