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Are there any hard limits to the number of fields that can be added to a ticket?

Created: 30 Mar 2009 • Updated: 22 May 2010 | 1 comment
msedam's picture

I have a requirement to add over 25 fields to my Helpdesk system. Are there any problems with the views, severe (non-linear) performance issues etc. that anyone has experienced in such a highly customized environment?

Thanks

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bgreen's picture

Mark,

I have not run into any limitations in the past, though I think about 10 custom fields is the most that I've worked with personally.  I'd guess the biggest challenge will be incorporating the new fields into the view/edit screens in a logical and non-cluttered fashion.

-Brad