Are there any hard limits to the number of fields that can be added to a ticket?

msedam's picture
msedam
March 30th, 2009

I have a requirement to add over 25 fields to my Helpdesk system. Are there any problems with the views, severe (non-linear) performance issues etc. that anyone has experienced in such a highly customized environment?

Thanks

Filed under: , , ,
0 votes
bgreen's picture
bgreen
34 weeks 7 min ago

Mark, I have not run into any

Mark,

I have not run into any limitations in the past, though I think about 10 custom fields is the most that I've worked with personally.  I'd guess the biggest challenge will be incorporating the new fields into the view/edit screens in a logical and non-cluttered fashion.

-Brad

0 votes