ASP.NET Error - anyone help please. BESR or SSR
Created: 17 Oct 2012 | 3 comments
Hello all,
In the BESR integration component I am unable to select the disk drives on servers to be backed-up. I get this error message:
An unhandled exception has occurred.
NullReferenceException.
How can I fix it?
Thanks
The complete event log is this:
----------------------------------------------------
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 14/07/2010
Time: 15:53:46
User: N/A
Computer: HOMEFILESERVER
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 7/14/2010 3:53:46 PM
Event time (UTC): 7/14/2010 12:53:46 PM
Event ID: db4e539a79ea46cc8f0dd25a64ed52a5
Event sequence: 557
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1298571824/Root/Altiris/Symantec.BackupSln.Web-6-129235838353189518
Trust level: Full
Application Virtual Path: /Altiris/Symantec.BackupSln.Web
Application Path: C:\Program Files\Altiris\Backup Exec System Recovery Management Solution\Web\
Machine name: HOMEFILESERVER
Process information:
Process ID: 4272
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.
Request information:
Request URL: http://192.168.1.163:3456/Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx
Request path: /Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx
User host address: 172.31.11.11
User: HOME_DMN\administrator
Is authenticated: True
Authentication Type: Negotiate
Thread account name: HOME_DMN\administrator
Thread information:
Thread ID: 10
Thread account name: HOME_DMN\administrator
Is impersonating: False
Stack trace: at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
I have just reopen this article for SSR users
This solution work perfectly..!!!
https://www-secure.symantec.com/connect/forums/aspnet-error-anyone-help-please
Comments 3 Comments • Jump to latest comment
So do I get it right that you encounter this issue: http://www.symantec.com/business/support/index?pag...
If yes try this steps:
-Connect to your SSR MS Database
-run the following query:
SELECT [_id]
,[_ResourceGuid]
,[GeneratedFilename]
,[GenericVolumeID]
,[Label]
,[Machine]
,[MinSize]
,[Mounted]
,[MountPoint]
,[ObjectId]
,[OSServicePackVersion]
,[OSVersion]
,[PartitionOrientedType]
,[PartSize]
,[Size]
,[SizeMB]
,[State]
,[System]
,[TrackingJob]
,[Type]
,[Valid]
FROM [Symantec_CMDB].[dbo].[Inv_BESR_Volume]
-Look for the row(s) where GenericVolumeID has value of NULL
-Edit that row in the Inv_BESR_Volume table and enter the correct value in GenericVolumeID field e.g. C:\oder D:\ ist
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Please update !
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May I ask you to mark this post as solved then ?
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