Asset AQABAVIEW\SVR-SQL-03 is unavailable. Verify that it is available and reachable

Updated: 20 Jul 2010 | 3 comments

Accredited

0 0 Votes

Good day

I have an issue when generate Collection-Evaluation-Reporting job, but before i explain this issue i will explain my CCS Tepology as below:

1- I have SVR-CCS-01 as reporting server that have the following Roles DPS and Application servers.
2- I have SVR-CCS-02 as RMS server (Information Server).

everything is OK when i importing assets or run Collection-Evaluation-Reporting job, but some times i have the following Error message when i run Collection-Evaluation-Reporting job as below:
"Asset AQABAVIEW\SVR-SQL-03 is unavailable. Verify that it is available and reachable."

on the other hand, i guaranteed the following:
1- No firewall exist that prevent the traffic to pass.
2- The Remote Registry and Server services running on the target machine.
3- The CCS Admin has the full privileges on the target machine (Member of Domain Admin Group).
4- The system configured and communicated very well.

So please there is someone help to solve this issue

Best regards

discussion Filed Under:

Security, Control Compliance Suite

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Comments

Nov

2009

0 Votes 0

CT-219

Have you recently upgraded your infrastructure?

I had a similar situation for a client wherein they had applied one of the quarterly hotfixes but did not get all of the SQE's upgraded. This caused us to get wildly variable results with a large number of them being "System not reachable." I recommend running the Health and Status Report from the RMS console and verify that all SQE's are at the same CHF as the BV-IS.

Nov

2009

0 Votes 0

Ahmad Atteyah

Accredited

What are you mean about CHF

What are you mean about CHF and BV-IS, on another hand I run the Health and Status Report as you asked me and it is as below:

Client Version Summary

Product:

bv-Control for Windows - Client

Version:

9.0.3

Hot Fix:

[None]

Schema Versions:

BindView Information Server:

Local

File List:

9.0.14.10000 bvCount.exe

9.0.14.10000 bvCountW2kMisc.dll

9.0.1612.20300 BVNTConsoleInterface.dll

9.0.14.10000 BVNTDB_Access.dll

9.0.1612.20300 BVNTError.dll

9.0.1612.20300 BVNTObjects.dll

9.0.1612.20300 BVNTQuery.dll

9.0.14.10000 BVNTRpc32.dll

9.0.1612.20300 BVNTSetup.dll

9.0.14.10000 BVNTSysObjs.dll

9.0.14.10000 BVNTUninstall.exe

9.0.14.10000 BVPatchManagerUtils.dll

9.0.14.10000 BVQEADUtils.dll

9.0.14.10000 BVQEConfig.exe

9.0.14.10000 BVQESupportSvc.exe

9.0.1612.20300 BVVNTScopes.dll

9.0.1612.20300 CreateScopeFile.exe

9.0.14.10000 CreateScopeFileStub.exe

9.0.14.10000 EcsBase.dll

9.0.14.10000 EcsCommon.dll

9.0.14.10000 NTAASnapin.dll

9.0.14.10000 NTAESnapin.dll

9.0.1612.20300 NTBackEndSnapin.dll

9.0.14.10000 NTCommonUtils.dll

9.0.14.10000 NTDialogPages.dll

9.0.14.10000 NTEnvrStub.exe

9.0.1612.20300 NTFunctions.dll

9.0.14.10000 NTIcons.dll

9.0.1612.20300 NTProductModule.dll

9.0.1612.20300 NTSIQueryDispatcher.dll

9.0.14.10000 NTTIVExtensions.dll

9.0.14.10000 NTUISnapin.dll

9.0.14.10000 NTUIUtils.dll

9.0.14.10000 ProductIcon.exe

9.0.1612.20300 ScopeFileUtility.dll

9.0.14.10000 VirtualDatabase.dll

5.8.0.5 stConvertXML.dll

1.1.3.3850 bvMSSecure.xml

Server Version Summary

Product:

bv-Control for Windows - Server

Version:

9.0

Hot Fix:

[None]

Schema Versions:

4.4.0.0 FieldMetaData.mdb

4.4.0.0 BPM.mdb

4.4.0.0 IIS.mdb

4.4.0.0 ActiveDirectoryFieldsMetaData.mdb

4.4.0.0 WSUS.mdb

File List:

9.0.1612.20300 BVNTConsoleInterface.dll

9.0.1612.20300 BVNTObjects.dll

9.0.1612.20300 BVNTQuery.dll

9.0.14.10000 BVNTRpc32.dll

9.0.14.10000 BVNTSysObjs.dll

9.0.1612.20300 CreateScopeFile.exe

9.0.14.10000 CreateScopeFileStub.exe

9.0.14.10000 EcsCommon.dll

9.0.1612.20300 NTBackEndSnapin.dll

9.0.14.10000 NTCommonUtils.dll

9.0.14.10000 NTIcons.dll

9.0.1612.20300 NTSIQueryDispatcher.dll

9.0.14.10000 NTTIVExtensions.dll

9.0.14.10000 VirtualDatabase.dll

1.1.3.3850 bvMSSecure.xml

General Information Server Settings

Minimum Disk Space Settings

Minimum Free Disk Space:	100
Below Minimum Free Disk Space Time Out:	20

Skip License Options

Skip Servers:	No
Skip Workstations:	No

Information Server to MQE Communication Settings

Communication Buffer Size:	10485760
Query Poll Interval (in seconds):	1

Enterprise Configuration Service

Machine:	SVR-CCS-DC-03
Host Name:	SVR-CCS-DC-03.AqabaView.com
IP Address:	10.10.20.201
Port:	None Configured
Major Version:	9
Minor Version:	0

Master Query Engines

Machine

Domain / Workgroup

Status

Security

Major

Minor

Hotfix

Forest

Principal Name

Reporting Mode

QE Information

Scope Refining Agent

SVR-CCS-DC-03

AQABAVIEW

Connected

* Accept queries only if client authenticated (allow to use RPC security)

None

AqabaView.com

LDAP/SVR-CCS-DC-03.AqabaView.com

Domain

no data

This data is from the Bindview Information Server's cache (connection.mdb) of Master Query Engines.

Slave Query Engines

Machine

Domain / Workgroup

Security

Major

Minor

Hot Fix(es)

Forest

Principal Name

QE Information

Data Collection Agent

ActiveAdmin Agent

SVR-CCS-DC-03

AQABAVIEW

* Accept queries only if client authenticated (allow to use RPC security)

None

AqabaView.com

LDAP/SVR-CCS-DC-03.AqabaView.com

no data

This data is from Enterprise Configuration Service's list of Slave Query Engines.
The data in the agent count columns was obtained by submitting a query to the Query Engine(s) in this user's connection data base.

Master Query Engine	Slave Query Engine
Slave Query Engine Assigments

SVR-CCS-DC-03
SVR-CCS-DC-03	SVR-CCS-DC-03

This data is from Enterprise Configuration Service's list of Slave Query Engine assignments.

Machine	Protocol Sequence	Host Name	IP Address	Port
Query Engine Communication Settings
SVR-CCS-DC-03	ncacn_ip_tcp	SVR-CCS-DC-03	10.10.20.201	<default>
SVR-CCS-DC-03	ncadg_ipx	SVR-CCS-DC-03	SVR-CCS-DC-03	<default>
SVR-CCS-DC-03	ncacn_spx	SVR-CCS-DC-03	SVR-CCS-DC-03	<default>

This data is from Enterprise Configuration Service's list of Query Engines Communication Settings.

Master Query Engine	Rule	Expression Type	Rule Type	Expression	Split Type
Distribution Rules

This data is from Enterprise Configuration Service's Distribution Rules per Master Query Engine.

Machine	Domain	Host Name	IP Address	Port	DNS Domain
Support Services
SVR-CCS-DC-03	AQABAVIEW	no data	no data	<Default>	no data

This data is from Enterprise Configuration Service's list of Support Services.

Administrative Share Selection

Use Default Administrative Shares:	Yes
Auto Discover Administrative Shares:	No
Apply Rule For Naming Administrative Shares:	No

This data is from Enterprise Configuration Service's administrative share selection.

Connection Data Base	Master Query Engines
Connection Data base(s)

connDB
connDB	SVR-CCS-DC-03

Default Connection Database

connDB

User Connection Data Base Assignments


User	Connection Database
AQABAVIEW\Administrator	connDB

User Options

Users that use credentials for queries
AQABAVIEW\Administrator

Domain / Workgroup Credential Configuration Summary

Credentials for the following domains/workgroups configured in bv-Control for Windows

Domain / Workgroup	Account
AQABAVIEW	AQABAVIEW\administrator

So if there is any error in above report please tell me.

Ahmad Atteyah
Technical Consultant
Tel. +966 1 473 5932 Ext. 121
Mobile +966 5 530 53849
ahmad.atteyah

Jan

2010

0 Votes 0

CT-219

Have you installed Service

Have you installed Service Pack 1 and the November Hot Fix? If so, you will need to upgrade the ECS and your Query Engines as they are still showing the pre-SP1 level.

Asset AQABAVIEW\SVR-SQL-03 is unavailable. Verify that it is available and reachable

Comments

Have you recently upgraded your infrastructure?

What are you mean about CHF

Have you installed Service

Would you like to reply?

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