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Assign to current user

Created: 24 May 2013 • Updated: 30 May 2013 | 4 comments
This issue has been solved. See solution.

Hi all,

I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ticket in for themselves they would like have a quick way to assign the ticket to themselves without having to search. I thought I could reuse the "assign to me" smart task but I'm not sure how to do this.

Does anyone have any ideas?

If anyone can help it would be much appreciated.

Thanks
Jen

 

 

Thanks

Jen

 

Operating Systems:

Comments 4 CommentsJump to latest comment

Aryanos's picture

Hi Jen,

Can you give them access to the advance form and have them submit a ticket from there? There's a field for the assignees so they can just create and assign it to themselves directly.

I like my beats fast and my bass down low

skiierj's picture

Yes the have access to the advanced form and yes they can search for their name. They want a quicker way to assign the ticket to themselves without having to search for the name. In the old helpdesk if you didn't assign the ticket to a queue it would default to you. The just hate having to search for their name everytime.

Does that make sense? An assign to current user option would work but not sure how to do it.

Thanks

Jen

Aryanos's picture

Oh gotcha, I've included a document on how to do this. You can add a button that does this or alternatively you can do all this before you hit the form and it will always set the current user as the assignee. Let me know if you have any troubles doing this. If you want this set at the reassign smart task it is basically the same thing to auto-populate the list with their name.

AttachmentSize
Assign to Current User.docx 231.91 KB

I like my beats fast and my bass down low

SOLUTION
skiierj's picture

Aryanos, You are amazing. That worked great.

I can't thank you enough.

Jen