Ah, just noticed this was posted in both WF and SD forums. I wanted to point out that the assignment doesn't actually happen to a queue, it happens to groups in that queue. So when an assignment process targets a "queue", the queue is fetched, the member groups of that queue is fetched, and each group is targeted then for assignment. The "queue" is essentially just a container for those groups. The queue name, ID, and type does save to columns in the IMIncidentTicket table though for reference.
So adding task assignments for:
- Queue = member groups of this queue
- Group
- User
in any combination should work as expected, I expect.
-africo