Attachment problem (Urgent)
Karthik2000
August 3rd, 2009
Hi
we are not able to retrive attachment from OWA. am able to see message and I am not able to click an attachment, can any one help on this please
Filed under: Enterprise Vault, Backup and Archiving
you need to be a bit more
you need to be a bit more specific.
What version of Exchange?
What version of EV?
Do you see the icons for the message?
Do you see the toolbar buttons?
Tony Sterling
bluesource
sorry for that
we are using Exchange 2007
EV is 7.5 with SP4
Yes am able to see icons and tools bars message.
am able to retrive all acrchive messages apparently I couldn't retrive attachment
Not sure it's relevant but...
Can you open attachments on non-archived items?
Thanks
Rob Wilcox
EV Engineering Support
Non archiving item
Yes am able to open from non archiving items
When you say click
When you say click attachment, are you actually clicking a link in the message preview or are you actually double clicking the message and trying to access the attachment that way?
Also, does Search work? Can you view messages via Search?
Tony Sterling
bluesource
Also can you open the
Also can you open the attachment OK from the shortcut in Outlook. Maybe it is not OWA but the fact that the item has been archived.
EV Backline Technical Support Engineer
APJ Region
Would you like to reply?
Login or Register to post your comment.