Attempts to send notification emails causes bserver.exe to crash
Updated: 21 May 2010 | 2 comments
Hi
Just setup 12.5 for a client and everything appears to be working as is, except that attempting to send an SMTP email notification causes beserver.exe to crash out. The servers event log shows that LIBVXSMTPMAIL3I.DLL is the faulting module (The entire event log entry is posted below). Has anyone seen this before?
Thanks
Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 10/21/2009 Time: 11:12:43 AM User: N/A Computer: EXCHANGE Description: Faulting application beserver.exe, version 12.5.2213.149, faulting module LIBVXSMTPMAIL3I.DLL, version 3.2.60.0, fault address 0x000000000002073d. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 62 65 73 ure bes 0018: 65 72 76 65 72 2e 65 78 erver.ex 0020: 65 20 31 32 2e 35 2e 32 e 12.5.2 0028: 32 31 33 2e 31 34 39 20 213.149 0030: 69 6e 20 4c 49 42 56 58 in LIBVX 0038: 53 4d 54 50 4d 41 49 4c SMTPMAIL 0040: 33 49 2e 44 4c 4c 20 33 3I.DLL 3 0048: 2e 32 2e 36 30 2e 30 20 .2.60.0 0050: 61 74 20 6f 66 66 73 65 at offse 0058: 74 20 30 30 30 30 30 30 t 000000 0060: 30 30 30 30 30 32 30 37 00000207 0068: 33 64 3d
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Workaround
Have seen a similar case & the issue was with the system being set for a different time zone. You could try one of the following workarounds:
Either set the time zone on Backup Exec server to another time zone like UK, US
OR
use the MAPI notification option
Know issue ......refer
Know issue ......refer http://support.veritas.com/docs/321600
If this response answers your concern, please mark it as a "solution"
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