Endpoint Protection

Hi All,

Authentication failed not able to login to symantec manager  in 11.x kindly refer the attachment for the error and kindly provide the solution ASAP.

Attachment(s)

Authentication failed not able to login to symantec manag...docx   32 KB 1 version

Run the RESETPASS.bat file from the command prompt

Hi Pete,

We tried that resetpass.bat even we are not able to login to the console.

if we try to login we are getting Authentication failed error 

Regards,

Mohan

are you using the SEPM authentication or the AD authentication.

if SEPm authentication, edit the reset.bat and check for the password if it has been changed.

Hi Pete,

No we are not authentication SEPM with AD

Regards,

Mohan

did you check the reste.bat and check if the password there is differemt?

did the reset.bat completed successfully?

Yes Resetpass.bat is completed successfull even we are not able to login to the console

What the error message come after resset the password?

This id is admin id or any other created id?

Please try the following

1) Restart the SEPM and the Database services and try to use the resetpass.bat once again and see if it works.

2) Make sure that your logged in as a Domain Admin or Admin which ever has the highest rights.

3) Try to reboot the machine and see if it helps.

4) Run a repair on SEPM, could be a corruption issue.

Hi- Your issue resolve or still persist?

Hi All,

We raised call to symantec.

Symantec resolved the issue.

Hi

Please restart the Server and check.

Regards

hi,

Mohan already Mention Problem solved .