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Authentication failed not able to login to symantec manager

Created: 22 Nov 2012 | 13 comments

Hi All,

 

 

Authentication failed not able to login to symantec manager  in 11.x kindly refer the attachment for the error and kindly provide the solution ASAP.

 

Comments 13 CommentsJump to latest comment

pete_4u2002's picture

Run the RESETPASS.bat file from the command prompt

In the command prompt
go to
 
c:\program files\Symantec\Symantec Endpoint Protection Manager\tools\resetpass 
 
Try logging into the SEPM
username:admin
password:admin
 
Mohan G kumar's picture

Hi Pete,

 

We tried that resetpass.bat even we are not able to login to the console.

if we try to login we are getting Authentication failed error 

 

Regards,

Mohan

pete_4u2002's picture

are you using the SEPM authentication or the AD authentication.

if SEPm authentication, edit the reset.bat and check for the password if it has been changed.

Mohan G kumar's picture

Hi Pete,

 

No we are not authentication SEPM with AD

 

Regards,

Mohan

pete_4u2002's picture

did you check the reste.bat and check if the password there is differemt?

did the reset.bat completed successfully?

Mohan G kumar's picture

Yes Resetpass.bat is completed successfull even we are not able to login to the console

 

Sumit G's picture

This id is admin id or any other created id?

Regards

Sumit G.

Simpson Homer's picture

Please try the following

1) Restart the SEPM and the Database services and try to use the resetpass.bat once again and see if it works.

2) Make sure that your logged in as a Domain Admin or Admin which ever has the highest rights.

3) Try to reboot the machine and see if it helps.

4) Run a repair on SEPM, could be a corruption issue.

Mohan G kumar's picture

Hi All,

We raised call to symantec.

Symantec resolved the issue.

SameerU's picture

Hi

Please restart the Server and check.

Regards

 

Ashish-Sharma's picture

hi,

Mohan already Mention Problem solved .

Thanks In Advance

Ashish Sharma