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  • 1.  authentication failure when log on using limited administrator id

    Posted Nov 23, 2012 01:50 AM

    Hi IT PRO out there,

    I just created new id with limited admin (manage groups only') but everytime i tried to log on, error as per title were prompted.

    But if i changed to administrator with full access, i don't have this problem. Kindly help me with this and many thanks in advance.

     

    Regards,

    Wanorwm



  • 2.  RE: authentication failure when log on using limited administrator id

    Broadcom Employee
    Posted Nov 23, 2012 02:02 AM

    is the domain listed while login window, enter the domain and then try to login



  • 3.  RE: authentication failure when log on using limited administrator id



  • 4.  RE: authentication failure when log on using limited administrator id
    Best Answer

    Trusted Advisor
    Posted Nov 23, 2012 07:48 AM

    Hello,

    Could you let us know what version of SEP are you carrying??

    Do you have a different Domain created in the SEPM?

    To check the same: Login to SEPM as "admin", then go to Admin TAB> Domains

    Could you let us know how many domains do you see?

    If there are 2 domains, then to which is the Limited Administrator created for?

    Accordingly, make sure on the SEPM Login screen > Click on Options Button and then insert the Domain Name (same as the Domain name within the SEPM)

    Check this Article:

    After configuring limited administrators within the SEPM, the users are unable to log in

    http://www.symantec.com/docs/TECH143769

    Hope that helps!!



  • 5.  RE: authentication failure when log on using limited administrator id

    Posted Nov 24, 2012 07:20 AM

    Kindly share the snapshot of error



  • 6.  RE: authentication failure when log on using limited administrator id

    Posted Nov 24, 2012 09:46 PM

    What the error come while login the sepm console?



  • 7.  RE: authentication failure when log on using limited administrator id

    Posted Nov 25, 2012 10:00 PM

    Hi all,

     

    and i did log on and key in our domain name... i managed to log on without the authentication error message. But now i realized that currently we have 2 domains which is the one that i monitor all this time is actually 'default' domain..

    Now i able to log on using our 2nd domain but how can i manage my 'default' domain. Please help me and many thanks in advance

     

    Regards

    Wanorwm



  • 8.  RE: authentication failure when log on using limited administrator id

    Posted Nov 25, 2012 11:50 PM

    ok problem solved....

    i just deleted the 2nd domain(unused) and rename 'default' to proper name. after log on, there's no error message prompted. many thanks to all :)