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authentication failure when log on using limited administrator id

Created: 22 Nov 2012 | Updated: 27 Nov 2012 | 7 comments

wanor1709

This issue has been solved. See solution.

Hi IT PRO out there,

I just created new id with limited admin (manage groups only') but everytime i tried to log on, error as per title were prompted.

But if i changed to administrator with full access, i don't have this problem. Kindly help me with this and many thanks in advance.

Regards,

Wanorwm

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Error messages

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pete_4u2002 Symantec Employee

authentication failure when log on using limited administrator id - Comment:23 Nov 2012 : Link

is the domain listed while login window, enter the domain and then try to login

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Ashish-Sharma

authentication failure when log on using limited administrator id - Comment:23 Nov 2012 : Link

HI,

Check this thread may be help

https://www-secure.symantec.com/connect/forums/sep-11-limited-administrator-access-rights#comment-3553021

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Mithun Sanghavi Symantec Employee Technical Support Accredited

authentication failure when log on using limited administrator id - Comment:23 Nov 2012 : Link

Hello,

Could you let us know what version of SEP are you carrying??

Do you have a different Domain created in the SEPM?

To check the same: Login to SEPM as "admin", then go to Admin TAB> Domains

Could you let us know how many domains do you see?

If there are 2 domains, then to which is the Limited Administrator created for?

Accordingly, make sure on the SEPM Login screen > Click on Options Button and then insert the Domain Name (same as the Domain name within the SEPM)

Check this Article:

After configuring limited administrators within the SEPM, the users are unable to log in

http://www.symantec.com/docs/TECH143769

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

SOLUTION

rs_cert

authentication failure when log on using limited administrator id - Comment:24 Nov 2012 : Link

Kindly share the snapshot of error

Sumit G

authentication failure when log on using limited administrator id - Comment:24 Nov 2012 : Link

What the error come while login the sepm console?

Regards

Sumit G.

wanor1709

authentication failure when log on using limited administrator id - Comment:25 Nov 2012 : Link

Hi all,

and i did log on and key in our domain name... i managed to log on without the authentication error message. But now i realized that currently we have 2 domains which is the one that i monitor all this time is actually 'default' domain..

Now i able to log on using our 2nd domain but how can i manage my 'default' domain. Please help me and many thanks in advance

Regards

Wanorwm

wanor1709

authentication failure when log on using limited administrator id - Comment:25 Nov 2012 : Link

ok problem solved....

i just deleted the 2nd domain(unused) and rename 'default' to proper name. after log on, there's no error message prompted. many thanks to all :)