Endpoint Protection Small Business Edition

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  • 1.  Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 05, 2013 11:09 PM

    I have this Windows error in my several servers every night (virus definition update). However, it will be normal after 1 second.

    Event Type:    Error
    Event Source:    Symantec AntiVirus
    Event Category:    None
    Event ID:    42
    Date:        3/3/2013
    Time:        3:29:26 AM
    User:        N/A
    Computer:    ADMMS4
    Description:
     

    Auto-Protect Error: Auto-Protect is disabled because registration of the virus databases failed.Application has encountered an error.
    For more information, please go to: http://www.symantec.com/techsupp/servlet/ProductMessages?product=SAVCORP&version=12.1.1101.401.sepe&language=english&module=1000&error=0074&build=symantec_ent
     

    As it still generates those dummy Windows error in this version, how to fix it? Thanks.



  • 2.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 05, 2013 11:21 PM

    Also in the logs of Endpoint, there is no any log about this error. Why?



  • 3.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 06, 2013 10:24 AM

    Might be due to corruption of definitions - try to run first the intelligent updater on affected machine - http://www.symantec.com/docs/TECH102606 - and afterwards check if the machines are updating automatically without further problems.

     

    Similar cases:

    https://www-secure.symantec.com/connect/forums/eventid-22-quotauto-protect-error-auto-protect-disabled-because-registration-quot

    https://www-secure.symantec.com/connect/forums/auto-protect-disabled-because-registration-virus-databases-failed-0



  • 4.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 07, 2013 08:36 PM

    Thanks for your help. I have searched the forumn and read a lot of related post. However, there is no exact solution for solving this error ( it just generate fake error log for each virus definition update every night and all SEP clients can run normally ) .

    If this is a known error / issue in SEP, how can this error still exist in SEP 12.1.1101.401?

    Does Symantec really take care of this issue and solve this problem?

    If Windows can catch this error in log, however, SEP cannot catch this error!  It seems that NOW Symantec still do not have solution for solving this error / problem.

     

    Does anyone know how to solve this problem? Thanks for any help.



  • 5.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 07, 2013 08:44 PM

    In the Windows log of one SEP client, it show that this error occurs every night of virus definition update but the status of SEP is normal without any error log at all. How to solve this problem? Thanks.

    *********************************************

    Event Type:    Error
    Event Source:    SRTSP
    Event Category:    None
    Event ID:    4
    Date:        3/8/2013
    Time:        3:37:28 AM
    User:        N/A
    Computer:    ADMMS22
    Description:
    Error loading virus definitions.
    Data:
    0000: 00 00 00 00 01 00 54 00   ......T.
    0008: 00 00 00 00 04 00 08 c0   .......À
    0010: 00 00 00 00 00 00 00 00   ........
    0018: 00 00 00 00 00 00 00 00   ........
    0020: 00 00 00 00 00 00 00 00   ........
    *********************************************



  • 6.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Mar 08, 2013 12:17 AM

    Have you tried the intelligent updater atleast once?

    http://service1.symantec.com/SUPPORT/ent-security.nsf/b7186c7fefd6f0c3882573410063493e/fadca663186faded882575af0055ff85

     

    Event ID 4: Error loading virus definitions.

     

     

     



  • 7.  RE: Auto-Protect is disabled because registration of the virus databases failed

    Posted Apr 11, 2013 11:51 PM

    Does anyone have the same problem and find the method to solve it?

    Even though I get the error of "SRTSP"  (Event ID:    4), it will be normal after 1 second. So, this error message seems to be dummy / fake. How to remove it at all?