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Auto Protect fails to load

Updated: 21 May 2010 | 2 comments
537116137's picture
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Hello

Hopefully this will be helpful to someone.  We have had some Windows 2000 machines that continually have problems with Auto Protect failing to load at startup.  The only thing we could find that did any good was uninstalling and reinstalling the client which would break again in about two weeks.  We have corporate edition 10.  Well, after months of looking through website after website and help sites and who knows what else sites, and trying registry fixes and file repairs and updated this and that, we finally tracked it down on our own.  There is a windows update, KB922582, that was causing the issue.  Once we took it out, the autoprotect started fine after the reboot.  The update relates to Windows Update issues with the Filter Manager.  I don't like having to take out an update, but the company getting infected because the autoprotect isn't working would be worse.  Hope this helps someone. 

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shp's picture
13
Nov
2009
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Thanks for the

Thanks for the information....
I think you should put this in blog section....  

Regards,
Srinivas H.P.
HCL Infosystems Ltd

Grant_Hall's picture
14
Nov
2009
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Just curious, where you

Just curious, where you seeing any error messages when auto-protect failed to load? I just want to point out to future readers of this thread that there are quite a few reasons why auto-protect would fail to start. You should check out this link: http://service1.symantec.com/support/ent-security.... , before you take out windows updates.

I am glad this worked for you though, and if you post back with an error message or more info maybe we can figure out a different soln that doesn't require you to take out windows updates.

Cheers
Grant

Please don't forget to mark your thread solved with whatever answer helped you : )