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Auto Protect problem

Created: 04 May 2011 • Updated: 11 May 2011 | 8 comments
This issue has been solved. See solution.

Auto protect keeps showing the following message non stop when the computer is on

Scan type: Auto-Protect Scan
Event: Risk Found!
Security risk detected: Suspicious.Bifrose
File: C:\Users\Debbie\AppData\Local\Temp\DWH247C.tmp
Location: C:\Users\Debbie\AppData\Local\Temp
Computer: DEBBIE-PC
User: Debbie
Action taken: Pending Side Effects Analysis : Access denied
Date found: Wednesday, May 04, 2011  2:20:17 PM

the count on this runs into the thousands as i'm typing it is up to 2,390 and still clinming and only stops when Symantec auto protect stops responding, yet no scan quick or full finds what is causing it. Any ideas?

Comments 8 CommentsJump to latest comment

BNH's picture

What SEP version are you on ?
We had issues on SEP re-detecting quarantined files as DWH*.tmp hence best to upgrade to at least build RU6 MP1 to prevent this issue from occuring.

To fix this , you will need to purge ALL your quarantine content.

Just wondering if you had a file detected as a Suspicious or Trojan.Gen ?

-- Got new virus ? Try update your defs here : ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rap... --

SOLUTION
mbus489's picture

No Trojan.gen but they all say Security risk detected: Suspicious.Bifrose and it says i'm using version 11.0.6005.562
 

BNH's picture

The KB on this issue :

http://www.symantec.com/business/support/index?pag...

-- Got new virus ? Try update your defs here : ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rap... --

ThaveshinP's picture

I had similar problems and upgraded to 6a. Now upgraded to mp3 and still having the same problem.

mbus489's picture

Setting the quarantine to purge daily worked, I haven't had the problem since, thanks everyone yes

wazirali's picture

sir

  in my system i am using symantec antivirus after installation it begin to show message of ( Symantec Anti virus Auto -Protection failed to load.) please help to resolve my problem.

Symantec picture.JPG
wazirali's picture

sir i am using symantec Antivirus Corporate Edition it showing this message Auto-protection failed to load.

Symantec picture.JPG
Thomas K's picture

@ Wazirali - You posted this already, but never replied with answers to the questions about your environment.  See the comments in this thread.

https://www-secure.symantec.com/connect/forums/aut...