Endpoint Protection

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  • 1.  Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 09:39 AM
    SEPM version is 11.0.5 on Windows Server 2003 R2 SP2 32bit. Clients are all Server 2003 (32 and 64bit), Server 2008 (32 and 64bit) and Vista. I upgraded SEPM from 11.0.4202 to 11.0.5 and had to manually add the 11.0.5 packages to management console, not sure if that makes a difference.

    The problem is that when I add an Install Package to upgrade a group from 11.0.4202 to 11.0.5, several of the servers have been hosed because it not only upgraded the client version, it added the NTP component and that killed network connectivity to some very critical servers such as Exchange. I made absolute sure to set the packages to only AV/AS and nothing else but it still upgraded them with NTP. That's not the only thing. When I was able to connect to the console via DRAC (Dell Remote Access Controller) and log in, Symantec was trying to install something and got stuck. It then asked me for the uninstall password...when it finished doing whatever, I opened the client to find that NTP had been added.

    What is wrong with Symantec software? There seems to be a never ending list of issues with SEPM and the client software. Upper management is tired of hearing the excuse that SEP has caused yet ANOTHER host of problems on our servers and desktops.


  • 2.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 10:07 AM

    smc inst.exe is the file responsible for autoupgrade.
    can you check the smcinst.log under
    c:\programfiles \symantec \symantec endpoint protection
    check if there is anything fishy

    https://www-secure.symantec.com/connect/forums/smcinst



  • 3.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 10:09 AM
     While adding the package did you uncheck "Maintain existing features of SEP". IF yes then it would be the case you can edit the Assigned package and check it.




  • 4.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 11:00 AM
     Vikram: I did uncheck that option because since adding the 11.0.5 package to the console, almost every time I've tried upgrading a group with that option checked, it ends up installing the entire package!


  • 5.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 11:09 AM
    Well...theorotically if that is checked it should install the same feature set. If its not doing it somehings wrong however.

    After you unchecked it what did you select from the down below ...i hope you dint leave it at "All features of SEP"


  • 6.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 11:15 AM
     No, I changed the option to "Only Antivirus and Antispyware"


  • 7.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 11:19 AM
     Can you AGAIN test the auto-upgrade with "Maintain existing features checked" it had worked for me atleast 100 times.
    However changing it to only Av and Aspy should also have worked again something wrong somewhere..


  • 8.  RE: Auto-upgrade installing incorrect components

    Posted Nov 18, 2009 12:33 PM
    I've already tested it with that checked off. It caused me similar problems.

    I'm wondering if I just need to uninstall SEPM, delete any remaining files and reinstall it then reattach it the SQL DB.