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Autoloader Drive going Offline frequently

Created: 11 Dec 2012 | 3 comments

Dear  Team,

       Frequently iam facing the problem with drive offline error. So please let me know how to prevent this issue.

Regards

Sekhar

Comments 3 CommentsJump to latest comment

lmosla's picture

Hello,  Check your windows events for system errors that occur during the time the Autoloader goes offlne.

also please take a look at this link for potential solutions. http://www.symantec.com/business/support/index?page=content&id=TECH24414

CraigV's picture

Your drive manufacturer would have a diagnostic utility that you can download and run against the autoloader. Stop the BE services first, and run a health check. This will tell you if you have hardware issues or not.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

sekhar13189's picture

Dear   Team,

     Tahk you for your suggestion.  Your comment had resolve my issue.