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Automatic Full Backup failed on SAP server linux host

Created: 28 Jun 2013 | 8 comments

Hi.

For some time sheduled task backup was not perfomed

By client logs I cant undestand what is happen. In bpbrm log file I have seen only error about "the requested operation was partially successful" and "the backup failed to back up the requested files" but cant find what exact files not backuped

In bpcd log fined:

02:00:40.016 [149846] <2> process_requests: <---- NetBackup 7.5 0 ------------initiated
02:00:40.016 [149846] <2> process_requests: VERBOSE = 1
02:00:40.016 [149846] <2> process_requests: Not using VxSS authentication with pdc-s-bc.sibgenco.local
02:00:40.216 [149846] <2> process_requests: BPCD_GET_VERSION_RQST
02:00:40.436 [149846] <2> process_requests: BPCD_GET_VERSION_RQST
02:00:40.655 [149846] <2> process_requests: BPCD_READ_USERS_CONFIG_RQST
02:00:40.873 [149846] <2> process_requests: BPCD_GET_VERSION_RQST
02:00:41.076 [149846] <2> process_requests: BPCD_READ_HOST_CONFIG_RQST
02:00:41.294 [149846] <2> get_short_base: (2) premature end of file (byte 1)
02:00:41.294 [149846] <16> process_requests: token read: -9
02:00:41.295 [149846] <4> process_requests:    errno = 5 - Input/output error
02:00:41.295 [149846] <16> bpcd main: process_requests returned 1

As I right understand, error on operation "process_requests: BPCD_READ_HOST_CONFIG_RQST", but i cant find anything about this error and error task backup.

 

Operating Systems:

Comments 8 CommentsJump to latest comment

Nicolai's picture

Pls post the the following:

  • .util file
  • backint debug log (/usr/openv/netbackup/log/backint ensure 777 rights).
  • output from brbackup

If data is at risk pls call Symantec support and have them assist in resolving the issue. Community support may not be fast enough.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

smin's picture

Hi, thanks  for reply

.util file and brbackup file attached.

Directory /usr/openv/netbackup/log/backint have 777 rights. I do not understand whether this is necessary or not the file and attached it too

 

 

AttachmentSize
belmfdua.zip 12.06 KB
initBWP1.zip 4.35 KB
backint_log.zip 41.35 KB
Marianne's picture

Please post full bpcd log as well as media server's bpbrm log. We need to see port numbers that are used for connection attempt. 
See http://www.symantec.com/docs/TECH154279

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

smin's picture

Not like in my case (http://www.symantec.com/docs/TECH154279) - no this errors in log. Full pbcd log and bpbrm log attached

AttachmentSize
bpbrm.zip 53.04 KB
bpcd.zip 189.76 KB
inn_kam's picture

 

i checked the bpcd logs it was given error

process_requests:    errno = 5 - Input/output error

so here is its resolution

 

GENERAL ERROR: Getting "Cannot lstat/lstat64 <filename>. Errno = 5: I/O error" during backups.

Article:TECH38434  |  Created: 2005-01-18  |  Updated: 2013-01-11  |  Article URL http://www.symantec.com/docs/TECH38434
 

 

smin's picture

I try to set max verbose level (5) and perform backup job again today at night.

For applying changes verbose level, needed restart client service netbackup?

 

Nicolai's picture

No.

The debug directory need 777 right because else sap/oracle won't be able to write debug info.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.

smin's picture

Hi, was performed task backup with verbose level = 5, bpcd log and bpbrm log attached
Analysing bpcd log i see 2 cycled errors (<16>):
1) <16> resync_host_cache: bpclntcmd fork pid = 92491
2) <16> process_requests: put_long of locale code succeeded.  locale code is: 1

First - "bpclntcmd" - "performs name resolution using the same system calls as the NetBackup software" (http://www.symantec.com/business/support/index?page=content&id=TECH50198)
Second - i don't know and can't find anything about it

About "process_requests:    errno = 5 - Input/output error" - why Netbackup set severity is <4> - Info?
In new bpcd detailed log file no error in this format

AttachmentSize
log.070113.zip 594.69 KB
log.070113.zip 453.92 KB