Endpoint Protection

client pc's used to receive automatic updates from the parent symantec antivirus server but now the definition is not updating and therefore old. I'm able to deploy to clients and network communication is fine between clients and the server.  I don't understand what could be causing the problem.  We are running on Windows 2000 and SAV version 10. The server runs updates fine on itself. what could be causing this problem?

 LUpdate issues on the client?

How are the clients trying to update?  Do they have the ability to go to the internet?  Can they only talk to the server?  Are they 32bit clients only or are they 64bit as well?  the management server can only update clients of the same opperating system type.  In other words, if the SSC is running on a 64bit server it will not update 32bit clients (all 2000 OS are 32bit)  through VDTM.

Are those clients showing on the System Center Console?

Please check Symantec System Center Console and if clients are not showing try to uninstall the clients and then reinstall them. If they are visible in the console chekout for ping request from the serve and the clients vice versa. Also check whether you can access the SAV folder by accessing the AV server.

you should exclude symantec tcp port from the firewall if any installed or enabled.

Workout on the protocols used by the LU

Hi samiron7567, could you please explain why to exclude Symantec TCP port from the firewall as there is no firewall in place between the clients and the AV server.

If you talk about Windows Firewall, then please explain why to exclude Symantec TCP port from Windows Firewall?

Dear Binayak

Please visit this link for details about all the ports used by Symantec

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007090614430148

Nice information Ajit. But I think those ports need to be excluded only when Firewall is up and running. Here there is no firewall in place, then why this is required?