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Automation rule does not work with Affected Business Service condition

Created: 11 Jan 2013
bold's picture

Hello!

We created a rule to set priority, depending on Business service  and placed this rule in incident received ruleset.

You can check the condition on the screenshot. (Rules.png)

But the rule does not work - The condition is not evaluated correctley - here is the extract from the history of created incident (Ticket history.PNG)

Did anyone encounter such behaviour of the system?

Best regards,
Ilya