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  • 1.  Automation Rules - Change Management

    Posted Mar 10, 2014 06:59 AM

    Hello,

    I need a help, my version is servicedesk 7.5.

     I'm trying to start a workflow when a change is received,  but dont appear the option "send change to workflow" in automation rules -> process event.

    If we go to incident manager is possible to do it! "Home->Admin->Process Automation->Available Services->Incident Management-> on incident received"; Action -> add action -> send Incident to workflow.
     
     
    I think this is bug, i opened a case in symantec but im waiting to receive news...
     

     



  • 2.  RE: Automation Rules - Change Management

    Broadcom Employee
    Posted Mar 10, 2014 08:13 AM

    You need an updated version of Symantec.ServiceDesk.CM.Automation.dll this is available in the ServiceDesk 7.5 SP1 Point fix knowledge base article.

    http://www.symantec.com/docs/TECH212326



  • 3.  RE: Automation Rules - Change Management
    Best Answer

    Posted Mar 10, 2014 09:52 AM

    Hi TGiles,

     

    Thanks for your response i made the update with the support!

     

     http://www.symantec.com/docs/TECH212915

     http://www.symantec.com/docs/TECH212326